Senior Account Specialist – LTL

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in daily communication with both internal and external clients.

• Sustain a high level of activity via phone and email using the CRM system.

• Research, identify, and leverage profitable opportunities.

• Understand and advise customers on fees, products, and services.

• Troubleshoot and assist customers during service interruptions.

• Create positive and supportive experiences for customers.

• Build partnerships with key executives and decision-makers within client territories.

• Collaborate with sales, account management, and other support teams.

• Navigate and utilize carrier systems and websites effectively.

• Acquire and apply carrier-specific knowledge.

• Address escalated customer service challenges such as delayed or lost/damaged packages, rating, BOL/label creation, reconsignments, freight classification, pickup scheduling, and product knowledge.

• Advise customers on how to prevent service disruptions, understand carrier nuances, and stay informed about current industry standards.

⛳️ Requirements

• Prior experience in direct customer interactions.

• Excellent collaboration and communication skills across various levels.

• Ability to work effectively as part of a team.

• Outstanding verbal and written communication abilities.

• Customer-focused and solution-oriented mindset.

• Dedication to continuous improvement.

• Strong growth mindset with a readiness to learn and be coached.

• High school diploma or GED is required.

• Bachelor's degree in communications, business, marketing, or related fields is preferred.

• Capacity to adapt to a dynamic environment.

• Strong prioritization, organizational, and time management skills.

🏝️ Benefits

• Steady Monday to Friday work schedule, with no weekend shifts.