Senior Account Representative, SMB – South

This is a fully remote position, open to applicants in Germany.

📋 Description

• Acquire, manage, and grow relationships with small and medium-sized merchants.

• Take ownership of comprehensive commercial relationships for a portfolio of approximately 80 higher-value SMB merchants.

• Identify opportunities to enhance relationships, increase product adoption, and address merchant needs.

• Safeguard and enhance transaction margins.

• Collaborate internally to positively influence process quality and efficiency.

• Create customized account plans and commercial strategies.

• Leverage AI-powered tools to identify growth opportunities, cross-sell, and detect risk signals.

• Maintain precise pipeline, forecast, and portfolio health reporting.

• Assist less experienced account management colleagues by sharing best practices.

• Coordinate with internal teams to resolve merchant needs and tackle ambiguous issues.

• Assess the appropriate actions, consider alternative solutions, and propose effective resolutions.

⛳️ Requirements

• 3+ years of relevant experience and a Bachelor’s degree OR an equivalent combination of education and experience.

• 5+ years of relevant experience, or an equivalent blend of experience, education, and training.

• Professional fluency in German.

• Proven experience managing high-value or strategic customer relationships and achieving commercial results.

• Demonstrated ability to retain and grow a complex book of business through cross-selling, upselling, or wallet-share expansion.

• Proficient in utilizing AI and commercial data to prioritize opportunities and identify churn or decline risks.

• Capability to address ambiguous merchant issues beyond standard procedures.

• Strong skills in internal collaboration and the ability to mobilize partners throughout the organization.

• Proficient at maintaining clear account plans and forecasts and reliably closing out actions.

🏝️ Benefits

• Generous paid time off.

• Healthcare coverage for you and your family.

• Resources to foster financial security.

• Mental health support resources.

• Balanced hybrid work model with 2 days at your choice of the PayPal office or home workspace.