Senior Account Representative, SMB – North

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage comprehensive commercial relationships for a portfolio of around 80 high-value SMB merchants.

• Identify opportunities to enhance relationships, increase product usage, and address merchant needs.

• Safeguard and expand transaction margins.

• Collaborate internally to enhance process quality and efficiency.

• Evaluate appropriate actions and explore alternative solutions.

• Acquire, oversee, and grow relationships with small and medium-sized merchants.

• Leverage analytical skills and judgment to suggest optimal solutions.

• Create customized account plans and commercial strategies.

• Utilize AI-driven tools to pinpoint growth, cross-sell, and risk indicators.

• Ensure accurate pipeline, forecasting, and portfolio health reporting.

• Assist less experienced account management colleagues by sharing best practices.

• Coordinate internal teams to address merchant needs and tackle ambiguous issues without predefined playbooks.

⛳️ Requirements

• 3+ years of relevant experience along with a Bachelor’s degree, or an equivalent combination of education and experience.

• 5+ years of relevant experience with a Bachelor’s degree, or a comparable combination of education and experience.

• Proven track record in managing high-value or strategic customer relationships and achieving commercial results.

• Demonstrable experience in retaining and expanding a complex book of business through cross-selling, upselling, or wallet-share growth.

• Proficient in using AI and commercial data to prioritize opportunities and identify risks of churn or decline.

• Capable of operating beyond standard playbooks, evaluating alternatives, and achieving commercially sound resolutions for ambiguous merchant issues.

• Excellent internal collaboration skills.

• Ability to maintain precise account plans and forecasts, and effectively close out actions.

• Bachelor’s degree or an equivalent combination of education and experience.

🏝️ Benefits

• Generous paid time off.

• Healthcare coverage for you and your family.

• Resources to foster financial security.

• Support for mental health.

• Flexible and balanced work culture.

• Remote position.

• 0% travel.