Account Representative, SMB

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of and manage the commercial relationships with around 200 small and medium-sized business (SMB) merchants throughout Southern Germany.

• Safeguard existing transaction margins while driving growth through effective account management, retention strategies, and sales initiatives.

• Acquire, manage, and enhance relationships with small and medium-sized merchants.

• Utilize AI-driven tools to identify opportunities for growth, cross-selling, and assessing risk.

• Ensure accurate reporting of pipeline, forecasts, and portfolio health.

• Share best practices and insights with fellow Account Managers (AM2).

• Collaborate with internal teams to address merchant requirements.

• Make informed decisions when standard processes do not suffice.

• Actively engage and cooperate with the immediate team.

• Contribute to problem-solving and propose efficiencies.

• Prioritize tasks to ensure completion in line with established policies and procedures.

⛳️ Requirements

• A minimum of 1 year of relevant experience along with a Bachelor’s degree, or any equivalent combination of education and experience.

• At least 3 years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.

• Experience in customer-facing roles, account servicing, or relationship management is advantageous.

• Proven ability to acquire, manage, and grow relationships with small and medium-sized merchants.

• Strong organizational and prioritization capabilities.

• Ability to effectively plan and segment a large customer portfolio.

• Excellent skills in customer and commercial conversations.

• Proficiency in leveraging AI, data, and playbooks to make well-informed trade-offs.

• Skill in maintaining accurate records, managing pipelines, forecasting, portfolio health reporting, and follow-ups.

• Competence in coordinating internal teams to meet merchant needs.

• Sound judgment with the ability to escalate issues when necessary.

🏝️ Benefits

• Generous paid time off.

• Comprehensive healthcare coverage for you and your family.

• Resources aimed at fostering financial security.

• Access to mental health support resources.

• A flexible and balanced work culture.

• Choice-based wellbeing programs that support physical, emotional, and financial health.

• Virtual work position.

• Equal employment opportunity with reasonable accommodations for qualified individuals with disabilities.