Key Account Manager – B2B

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assume operational responsibility for a designated portfolio of B2B partners.

• Execute agreed-upon objectives and measures in everyday operations alongside Strategic Account Management.

• Oversee ongoing matters, manage partner inboxes, and monitor tasks, responsibilities, and deadlines.

• Evaluate performance, quality, and revenue metrics.

• Generate performance analyses and revenue forecasts while identifying necessary actions.

• Organize and lead regular meetings with partners.

• Cultivate strong relationships with operational stakeholders.

• Ensure adherence to established processes, service levels, and contractual agreements.

• Detect deviations early and coordinate suitable solutions.

• Assist in implementation, integration, and change processes.

• Manage the operational onboarding of new key accounts.

• Provide user manuals, documentation, and training to facilitate transparent end-to-end processes.

• Coordinate collaboration with Product Development, Marketing, Claims Management, Customer Support, Partner Operations, and other specialized teams.

• Identify customer needs as well as cross-selling and upselling opportunities.

• Enhance operational processes and interfaces in collaboration with involved teams.

⛳️ Requirements

• Several years of experience in Account Management, Key Account Management, or a similar B2B customer management position.

• Proven experience managing B2B customers.

• Strong execution capabilities and reliable completion of tasks.

• Analytical and structured work approach.

• Confident in handling metrics and reporting.

• Ability to coordinate complex processes and multiple interfaces.

• Clear, reliable, and audience-appropriate communication skills.

• Solution-oriented mindset when facing challenges and escalations.

• Solid understanding of commercial relationships, customer needs, and cross-selling and upselling possibilities.

• Experience in insurance, financial services, leasing, B2B platforms, or other regulated markets is advantageous.

• Ideally, experience with implementation, integration, or change processes.

• Proficient in MS Office, especially Excel and PowerPoint.

• Familiarity with CRM, analytics, or reporting tools is a plus.

• Excellent command of German and English.

• A team player who demonstrates a high level of personal responsibility.

🏝️ Benefits

• Startup energy combined with clear structures.

• Direct communication and personal accountability.

• Access to modern tools and active utilization of AI.

• Flexible working hours and workplace arrangements.

• Predictable working hours from Monday to Friday.

• General possibility for mobile working.

• December 24 and December 31 off without utilizing vacation days.

• Opportunities for professional and personal development through training.

• Open knowledge sharing and opportunities for growth.

• Respectful collaboration and appreciation of diverse perspectives.

• Office dogs.

• Team events, shared successes, and after-work gatherings.