Senior Account Representative, SMB

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage comprehensive commercial relationships for around 80 high-value SMB merchants in West and Central Germany.

• Discover opportunities to enhance relationships and increase product usage.

• Address merchant needs to safeguard and elevate transaction margins.

• Create customized account plans and commercial strategies.

• Leverage AI-driven tools to pinpoint growth, cross-sell, and risk indicators.

• Ensure precise pipeline, forecast, and portfolio health reporting.

• Assist less experienced account manager colleagues by sharing best practices.

• Collaborate with internal teams to address merchant needs and resolve ambiguous challenges.

• Work internally to influence the quality and efficiency of processes.

• Evaluate appropriate actions and assess alternative solutions.

⛳️ Requirements

• A minimum of 5 years of relevant experience alongside a Bachelor’s degree, or an equivalent combination of education and experience.

• Proven success in managing high-value or strategic customer relationships and achieving related commercial outcomes.

• Demonstrable experience in retaining and expanding a complex book of business through cross-selling, upselling, or wallet-share growth.

• Proficient in utilizing AI and commercial data to prioritize opportunities and identify risks of churn or decline.

• Capability to address complex merchant issues beyond established protocols.

• Strong skills in internal collaboration.

• Ability to maintain clear account plans and forecasts while reliably completing action items.

• Experience in acquiring, managing, and expanding relationships with small and medium-sized merchants.

• Analytical skills and sound judgment to recommend suitable solutions.

🏝️ Benefits

• Generous paid time off.

• Healthcare coverage for you and your family.

• Resources aimed at fostering financial security.

• Mental health support resources.

• Flexible and balanced work culture.

• Choice-based wellbeing programs that promote physical, emotional, and financial health.

• Virtual work position.

• Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities.