Senior Account Representative, SMB

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage comprehensive commercial relationships for a portfolio of around 80 higher-value SMB merchants.

• Create customized account plans and commercial strategies.

• Discover opportunities to enhance relationships and promote product usage.

• Utilize AI-driven tools to pinpoint growth, cross-sell, and risk indicators.

• Safeguard and increase transaction margins.

• Keep precise pipeline, forecast, and portfolio health reports.

• Mentor less experienced Account Management colleagues by sharing best practices.

• Collaborate with internal teams to address merchant requirements.

• Navigate ambiguous challenges without predefined protocols.

• Work together internally to enhance process quality and efficiency.

• Assess appropriate actions and consider alternative solutions.

⛳️ Requirements

• Over 5 years of relevant experience along with a Bachelor’s degree, or a comparable combination of education and experience.

• Proven history of managing high-value or strategic customer relationships and achieving commercial results.

• Demonstrable experience in retaining and growing a complex portfolio through cross-selling, upselling, or wallet-share enhancement.

• Proficient in using AI and commercial data to prioritize opportunities and identify risks of churn or decline.

• Capability to address ambiguous merchant issues outside of standard protocols.

• Strong internal collaboration skills and the ability to engage partners across the organization.

• Proficient in maintaining clear account plans and forecasts and executing actions.

• Analytical abilities and sound judgment.

• Experience in acquiring, managing, and expanding relationships with small and medium-sized merchants.

🏝️ Benefits

• Generous paid time off.

• Healthcare coverage for you and your family.

• Resources aimed at fostering financial security.

• Support for mental health initiatives.

• Flexible and balanced work culture.

• Remote position.

• Choice-based wellbeing programs that support physical, emotional, and financial wellness.