Senior Account Representative, SMB

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage comprehensive commercial relationships for a portfolio of approximately 80 high-value SMB merchants.

• Acquire, oversee, and enhance relationships with small and medium-sized businesses.

• Identify opportunities to strengthen relationships, increase product adoption, and address merchant needs.

• Safeguard and enhance transaction margins.

• Create customized account plans and commercial strategies.

• Utilize AI-driven tools to pinpoint growth, cross-sell, and risk indicators.

• Ensure accurate pipeline management, forecasting, and portfolio health reporting.

• Assist less experienced account management colleagues by sharing best practices.

• Engage internal teams to address merchant needs and resolve complex issues.

• Work collaboratively internally to improve process quality and efficiency.

• Suggest suitable solutions based on analytical skills and sound judgment.

⛳️ Requirements

• A minimum of 3 years of relevant experience along with a Bachelor’s degree, or an equivalent blend of education and experience.

• At least 5 years of relevant experience, or a comparable combination of experience, education, and training.

• Professional fluency in German is required.

• Proven history of managing high-value or strategic customer relationships and achieving commercial results.

• Demonstrable experience in retaining and growing a complex business portfolio through cross-selling, upselling, or wallet-share growth.

• Proficient in using AI and commercial data to prioritize opportunities and identify risks of churn or decline.

• Capable of addressing ambiguous merchant issues that extend beyond standard protocols.

• Strong skills in internal collaboration.

• Proven ability to maintain clear account plans and forecasts while reliably closing out actions.

🏝️ Benefits

• Flexible and balanced work culture.

• Balanced hybrid work model: 3 days in the office and 2 days at either the PayPal office or home workspace.

• Generous paid time off.

• Healthcare coverage for you and your family.

• Resources that support financial security.

• Mental health support resources.

• Reasonable accommodations for qualified individuals with disabilities.