Senior Account Relations Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Foster and maintain robust, ongoing relationships with vendors and business partners.

• Comprehend business requirements, needs, and service expectations.

• Collaborate with vendor management team members to evaluate key performance data and improve vendor relationships.

• Supervise and support the strategy and coordination of tasks within the vendor management team.

• Engage with vendors to guarantee member or provider satisfaction and quality performance.

• Evaluate and analyze key performance data to track and assess productivity and program compliance.

• Convey insights derived from data through effective data storytelling.

• Create and review reports to utilize key performance data, identify metrics, and uncover opportunities for process improvement.

• Serve as a liaison between internal departments and vendors to address escalations.

• Represent the company or department in new business and process implementations from inception through daily interactions.

• Conduct root cause analyses with vendors to pinpoint business issues and challenges.

• Collaborate with quality assurance to enhance member or provider experiences based on performance metrics and contractual commitments.

• Coordinate with workforce management and training teams to schedule and facilitate vendor training.

• Work directly with vendors on training, planned maintenance, and other services to educate them and provide product or service updates.

• Carry out other duties as assigned.

⛳️ Requirements

• Must possess authorization to work in the U.S. without requiring employment-based visa sponsorship now or in the future.

• Bachelor’s degree.

• 4–6 years of relevant experience.

• Equivalent experience gained through achievements related to applicable knowledge, duties, scope, and skills reflective of the level of this position.

• Experience in managing large vendor accounts is preferred.

• Proficiency in analyzing key performance data and metrics.

• Capability to communicate insights from data through data storytelling.

• Skill in building and reviewing reports.

• Ability to conduct root cause analyses.

• Commitment to comply with all policies and standards.

🏝️ Benefits

• Competitive pay.

• Health insurance.

• 401K plan.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Additional incentives may be included in total compensation.