Senior Account Partner, Large Pro Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of enterprise service professional partners, acting as their main point of contact and strategic consultant.

• Drive retention and revenue growth within the portfolio.

• Establish trusted relationships with VPs, C-suite executives, and business owners.

• Facilitate executive business reviews, providing performance insights, strategic recommendations, and a well-defined perspective.

• Conduct assessments into partners' business developments, competitive challenges, and growth objectives.

• Act as the primary escalation contact and promote cross-functional issue resolution.

• Collaborate with partners on marketing strategies and platform investments aligned with growth targets.

• Evaluate appointment set rates, marketing costs, closing rates, and spending trends.

• Convert complex data into executive-level narratives and actionable plans.

• Develop and maintain forecasts for funnel performance, seasonal patterns, and spending pace.

• Suggest account modifications based on data analysis.

• Identify growth opportunities and create ROI-based business proposals.

• Negotiate contracts and agreements effectively.

• Support pilot programs and new initiatives while managing retention risks.

⛳️ Requirements

• A minimum of 3 years of experience in strategic account management, customer success, or partnerships with direct responsibility for a revenue target.

• Proven experience managing executive-level relationships (VP, C-suite, or owner level) as the primary contact.

• Capability to manage GRR and NRR accountability and to sequence retention and growth initiatives.

• Strong analytical skills and the ability to develop action plans based on data insights.

• Familiarity with BI tools like Looker or Tableau is preferred.

• Experience with CRM systems such as Salesforce or HubSpot is preferred.

• Ability to take ownership of outcomes from start to finish with minimal oversight.

• Comfortable navigating ambiguous situations and creating structure when necessary.

• Experience in home services, marketplace, SaaS, or platform-based businesses is advantageous.

• Experience in presenting to or collaborating with C-suite stakeholders at enterprise accounts.

• Bachelor's degree or equivalent experience required.

• Willingness to travel approximately 5% of the time.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• Incentive pay component.

• Comprehensive medical, dental, and vision coverage.

• Flexible vacation policy.

• Pet discount programs.

• Retirement plan with company match (401K).

• Technical equipment (e.g., laptop) provided.