Senior Account Partner / Account Partner Director, Professional Services – Manufacturing

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Take ownership of bookings and pipeline expansion for designated strategic manufacturing accounts.

• Implement deal strategies, forecasting, and closing tactics to achieve quota targets.

• Oversee and facilitate the complete customer relationship process.

• Bridge connections between Customer, License Sales, Solution/Delivery, and Customer Success teams.

• Establish executive credibility with senior business and IT stakeholders.

• Develop transformation strategies and align digital and AI/agentic initiatives.

• Identify, assess, and finalize Professional Services opportunities.

• Direct unified account pursuits across License Sales, Product/Solution, and Customer Success teams.

• Recognize risks in ongoing engagements and collaborate with delivery leadership.

• Ensure effective project execution, customer satisfaction, and timely, budget-compliant delivery.

• Discover expansion opportunities within existing accounts.

• Increase services revenue and enhance the Salesforce footprint.

• Advocate for the customer’s voice within the organization.

• Stay updated on manufacturing trends and Salesforce capabilities, including AI, Data Cloud, and Agentforce.

⛳️ Requirements

• Proven experience leading agentic/AI, customer experience, digitization, or sales/service/marketing transformation initiatives.

• Preferred experience with the Salesforce platform.

• Background in selling and/or delivering Professional Services within a Salesforce ecosystem or Global System Integrator (GSI) setting.

• Demonstrated ability to serve as a trusted advisor and strategic services seller.

• History of surpassing bookings/quota objectives.

• Strong adherence to sales processes, including rigorous forecasting and deal progression.

• Experience engaging with clients at the executive level.

• Capacity to collaborate across sales, delivery, product, and customer success teams in a matrixed structure.

• Ability to assist customers in mapping out digital and agentic/AI transformation roadmaps.

• Exceptional communication, negotiation, and presentation abilities.

• Executive presence suitable for interactions with senior leaders.

• Willingness to travel as necessary.

• Preferred prior experience in delivery and hands-on consulting with the Salesforce platform.

• Familiarity with Sales Cloud, Service Cloud, Industry Clouds, MuleSoft, Tableau, and Data Cloud is preferred.

• Experience in driving thought leadership initiatives is preferred.

• Expertise in the manufacturing or industrial domain is preferred.

🏝️ Benefits

• Time off programs

• Medical insurance

• Dental insurance

• Vision insurance

• Mental health support

• Paid parental leave

• Life insurance

• Disability insurance

• 401(k)

• Employee stock purchasing program

• Incentive compensation may be available for specific roles

• Equity may be available for certain positions

• AI agents to enhance impact

• Reasonable accommodations available during the application or recruitment process