Client Partner – Client Success, Business Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage relationships with designated health system clients or establish new health system connections

• Oversee the complete relationship or pursuit lifecycle for designated health system accounts

• Develop and sustain a disciplined, accurate pipeline of opportunities

• Lead exploratory discussions and present the comprehensive Hummingbird pitch to senior stakeholders

• Transition advisory-only engagements into enduring managed services relationships

• Negotiate terms within predefined boundaries

• Act as the main point of contact for assigned accounts

• Cultivate trusted executive relationships with clients

• Generate qualified leads through targeted outreach, conferences, referrals, and partnership avenues

• Facilitate executive-level value discussions

• Collaborate with Strategy and Service Delivery on expansion strategies and transitions upon closure

• Provide market insights and account intelligence back to the team

• As a Client Success Executive: enhance partnerships, steer renewal and expansion discussions, and convert advisory projects into managed services

• As a Business Development Executive: prospect through outreach and conferences, advancing new contacts from initial conversation to signed agreement

• Travel regularly for onsite client meetings or conferences and prospect engagements, based on role

⛳️ Requirements

• 8–10+ years of experience in business development, account management, or client success within a healthcare IT or patient access setting

• Proven experience building relationships at the executive level

• Direct experience working in or closely with Epic

• Ability to navigate multiple stakeholders in a single sale, including CFOs, CIOs, and Chiefs of Ambulatory Operations

• Strong systems thinking and sound judgment in high-risk, high-uncertainty client environments

• Proficiency with CRM platforms and pipeline management tools

• Comfortable working remotely

• As a Client Success Executive: experience managing complex health system relationships, converting advisory-only engagements into managed services, and leading renewal or expansion discussions

• As a Business Development Executive: experience building a pipeline at new accounts and closing complex deals with health system executives

• Experience serving as project director on healthcare IT or patient access implementation or consulting engagements is a plus

• Experience leading multi-team initiatives from start to finish is a plus

• Experience in a start-up or rapidly growing environment is a plus

• Candidates must be legally authorized to work in the United States without sponsorship

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage

• Paid time off

• 401(k)

• Parental leave

• Career development support

• Annual bonus target

• Remote work

• Reliable Internet service for remote work