Senior Account Manager, Retail Media

This is a fully remote position, open to applicants in California, +17 more states.

📋 Description

• Take ownership of a portfolio of enterprise retail partners from start to finish, including onboarding and growth.

• Enhance partner engagement, revenue growth, and leverage Carrot Ads as a strategic advantage.

• Facilitate the onboarding and training of new retail partners on campaign tools, demand sourcing, reporting, and invoicing procedures.

• Promote the adoption of expanded placements and new product features.

• Effectively communicate additional revenue opportunities to partners.

• Establish feedback mechanisms that deliver partner insights to Product teams.

• Enhance account management playbooks, quarterly business review formats, KPI tracking, and scaling tools.

• Collaborate across functions with Business Development, Finance, Ads Quality, Product, and other teams.

• Act as the central point of connection for retail partner-related initiatives across teams.

⛳️ Requirements

• Over 5 years of experience in Account Management or a related field, with a background in ad tech, publishing, or retail media.

• Demonstrated experience in supporting enterprise advertising solutions and managing intricate partner relationships from start to finish.

• Strong technical understanding and the capability to convey complex product functionalities to non-technical partners.

• Skilled in data analysis and extracting actionable insights from partner KPI data.

• Proficient in navigating billing, invoicing, and revenue reconciliation processes with Finance.

• Excellent communication skills tailored for technical teams and executive stakeholders.

• Proven ability in project and program management.

• Capable of managing multiple partner relationships and internal workflows concurrently.

• Experience in cross-functional collaboration and delivering presentations at the executive level.

• Industry-specific experience in advertising, grocery, and/or e-commerce is preferred.

• Background in creating growth narratives and revenue-generating strategies for enterprise retail partners is preferred.

• Experience in managing enterprise accounts collaboratively with sales teams is preferred.

🏝️ Benefits

• Flexible work arrangements from home, an office, or a coffee shop.

• Regular in-person events.

• New hire equity grant.

• Annual refresh grants.

• Compensation and benefits that are competitive in the market, based on work location.