Senior Account Manager, Recruitment

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the entire client experience from onboarding to ongoing support

• Serve as the main point of contact for clients, candidates, and internal teams

• Foster long-lasting client relationships through consistent check-ins and proactive communication

• Track contractor engagement and client satisfaction throughout the entire client lifecycle

• Anticipate potential issues and address challenges with both clients and candidates promptly

• Oversee replacements and provide continuous account support

• Collaborate with Recruitment and Leadership teams to ensure a smooth client experience

• Lead the recruitment team to guarantee timely delivery of quality shortlists

• Enhance customer success processes, documentation, and best practices

• Leverage AI tools and automation to streamline workflows, improve customer communication, and boost operational efficiency

• Analyze trends, collect client feedback, and suggest enhancements to the customer journey

• Identify potential growth opportunities within accounts

⛳️ Requirements

• A minimum of 5 years of experience in Customer Success, Account Management, Client Services, and Recruitment

• Demonstrated experience in managing long-term client relationships

• Exceptional communication skills with the ability to quickly establish trust

• Strong problem-solving abilities and confidence in managing sensitive conversations professionally

• Experience in managing multiple client accounts concurrently

• Highly organized with outstanding attention to detail

• Comfortable working independently with minimal oversight

• Ability to prioritize tasks while maintaining a high level of responsiveness

• Proficient in handling challenging client conversations and providing necessary pushback

• Excellent written and verbal communication skills in English

• Familiarity with HubSpot, TeamTailor, Google Workspace, Slack, Notion, Asana, ClickUp, or similar platforms is highly valued

• Experience with AI tools like ChatGPT and Claude is highly valued

• Background in recruitment, staffing, outsourcing, or global employment agency settings is advantageous

• Experience supporting startups, founders, or high-growth businesses is a plus

• Experience managing international clients in Australia, the UK, Europe, or North America is a plus

• Experience in improving customer journeys or implementing customer success processes is a plus

• Knowledge of remote workforce management or global employment practices is a plus

• Experience utilizing AI and automation to enhance customer success operations is a plus

• Strong commercial awareness with the ability to identify opportunities for account growth

🏝️ Benefits

• Excellent opportunities for career advancement

• A chance to work in a fantastic environment

• Uncapped commission structure