Senior Account Manager, Pharma/MarTech

This is a fully remote position, open to applicants in Japan.

📋 Description

• Propel business growth within the designated APAC region by managing the entire sales cycle.

• Seek out and secure new clients while nurturing, expanding, and scaling existing accounts.

• Establish trusted relationships with key decision-makers and stakeholders within customer organizations.

• Serve as a strategic partner and suggest solutions from Viseven's offerings.

• Formulate and implement account strategies that encompass growth, upselling, and expansion opportunities.

• Oversee account profitability, budget development, and financial performance.

• Supervise portfolio initiatives and projects, ensuring timely progress and stakeholder alignment.

• Facilitate communication among clients, regional teams, and internal Viseven departments.

• Track solution and service adoption, tackle obstacles, and promote ongoing improvement.

• Lead client meetings, showcase Viseven solutions, and convert requirements into actionable plans.

• Partner with Sales and Delivery teams on opportunities, onboarding processes, and execution.

• Enhance the regional network and increase Viseven's visibility within targeted organizations.

• Organize and implement digital projects and solutions with support from the technical team.

• Identify opportunities for account expansion into divisions and clusters to boost revenue.

• Create scalable onboarding processes for key accounts.

• Conduct sales research to uncover new sales opportunities.

• Optimize workflows and operational processes.

• Maintain documentation of processes and keep sales department records up to date.

• Seek, qualify, and finalize new business while expanding existing accounts.

⛳️ Requirements

• Location: APAC region; Japan is preferred.

• Native or fluent in Japanese and English.

• Over 5 years of experience in Account Management, Customer Success, or Sales within a B2B environment; experience in SaaS, MarTech, or enterprise software is preferred.

• Experience managing enterprise client portfolios, including account budget planning and P&L management.

• Strong client engagement skills at both strategic and operational levels.

• Competence in project and account management across multiple teams.

• Exceptional communication and relationship-building abilities with a proactive, solution-focused approach.

• Prior experience in the Japanese market is required.

• Ability to work with data and KPIs, analyze trends, and pinpoint areas for improvement.

• Familiarity with CRM systems like Salesforce or similar tools and forecasting software.

• Knowledge of the pharmaceutical industry and trends in digital transformation is advantageous.

• Demonstrates proactivity, curiosity, and a desire to learn.

• Comfortable with adaptability and navigating change.

• Exhibits clear, empathetic communication and strong listening skills.

• Capable of cross-functional collaboration.

• Competent in giving and receiving feedback.

• Ability to manage complexity, resolve conflicts, and maintain progress.

🏝️ Benefits

• Competitive Compensation: Regular performance-based salary and career development reviews.

• Experienced Team: Become part of a passionate, skilled team in a supportive environment.

• Career Growth: Opportunities for professional and career advancement.

• Paid Time Off: 18 business days annually (20 business days after 2 years of service).

• Sick Leave: Non-documented: 4 business days per year; Documented: 20 business days per year.

• Family Leave: 3 paid business days for marriage, childbirth, or bereavement.

• Medical Insurance: Comprehensive coverage.

• English Courses: Opportunities to enhance your language skills.

• Professional Development: Participation in forums and conferences.

• Corporate Events: Regular team-building activities and events.

• Work Environment: Comfortable, fully equipped office with the option to work from home.