Senior Account Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist both current and potential accounts requiring Zayo fiber infrastructure services.

• Cultivate customer relationships and enhance sales of Fiber, Transport, IP, SD-WAN, Edge, and Security services.

• Meet sales and revenue growth objectives through effective account management and prospecting.

• Advocate for Zayo products and services to designated accounts.

• Comprehend network proximity to essential buildings and local competitive landscapes to promote sales.

• Deliver proposals and guide customers through a strategic sales process.

• Sustain customer relationships, protect existing revenue, and acquire new accounts.

• Formulate account strategies, design solutions, and manage relationships alongside the Sales team.

• Monitor, evaluate, and report on sales performance and activities using Salesforce and other reporting tools.

• Anticipate sales opportunities and keep records of customer interactions.

• Provide timely updates to management.

• Collaborate with other departments to ensure customer satisfaction and achieve revenue goals.

• Work effectively both collaboratively and independently with minimal supervision.

⛳️ Requirements

• Bachelor’s degree or equivalent from an accredited four-year college; or comparable experience.

• At least five (5) years of sales experience handling large and transactional deals.

• Demonstrated ability to establish and nurture relationships.

• Strong financial understanding.

• Knowledge of deal structuring.

• Excellent verbal and written communication abilities.

• Outstanding customer service and relationship management skills.

• Superior time management and organizational capabilities.

• Ability to operate autonomously in both new and established markets.

• Strong interpersonal, communication, and presentation skills.

• Capacity to thrive in a matrix management environment.

• Solid understanding of account management and the strategic selling process.

• Effective problem-solving and interpersonal abilities.

• Proficient in Microsoft Word, Excel, and PowerPoint; experience with Salesforce is a plus.

• General awareness of fiber infrastructure, Transport, IP, SD-WAN, and Security services.

• Willingness to travel as necessary for customer engagements.

• Must reside within the Cincinnati, Ohio or Columbus, Ohio metropolitan area.

🏝️ Benefits

• Health insurance.

• Life insurance.

• Disability retirement plans.

• Paid time off.

• Paid parental leave.

• Excellent dental insurance.

• Excellent vision insurance.

• Retirement 401(k) Savings Plan.