Senior Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist both current and potential clients requiring Zayo's fiber infrastructure services.

• Cultivate customer relationships and drive sales for Fiber, Transport, IP, SD-WAN, Edge, and Security services.

• Meet sales and revenue growth objectives through account management and new business development.

• Advocate for Zayo's products and services to specific account segments.

• Evaluate network proximity to essential buildings and local competitive landscape to enhance sales efforts.

• Deliver proposals and guide customers through a strategic sales approach.

• Maintain customer relationships, ensure existing revenue through long-term commitments, and acquire new accounts.

• Collaborate with the Sales team on account strategy, solution architecture, and relationship management.

• Monitor, assess, and report on sales performance and activities using Salesforce and other reporting platforms.

• Provide accurate sales forecasts and keep detailed customer activity logs.

• Relay timely information to management.

• Coordinate with various departments to ensure customer satisfaction and achieve revenue goals.

• Function collaboratively within a team while also demonstrating independence with minimal oversight.

⛳️ Requirements

• Bachelor’s degree or equivalent from a four-year institution; or comparable experience.

• A minimum of five (5) years of sales experience managing substantial and transactional deals.

• Demonstrated ability to establish relationships effectively.

• Strong financial insight.

• Understanding of deal structuring.

• Quick learner with strong collaboration skills.

• Outstanding verbal and written communication abilities.

• Exceptional customer service and skills in building and maintaining relationships.

• Excellent time management and organizational capabilities.

• Capacity to operate autonomously in both new and established markets.

• Strong interpersonal skills with the ability to engage effectively with a diverse range of personalities.

• Ability to present data effectively with strong communication and presentation skills.

• High tolerance for uncertainty and capability to thrive in a matrix management environment.

• Solid understanding of account management and the strategic selling process.

• Effective problem-solving and interpersonal abilities.

• Proficient in Microsoft Word, Excel, and PowerPoint; knowledge of Salesforce is a plus.

• General understanding of Zayo Networks’ value proposition and offerings, including Fiber Infrastructure, Transport, IP, SD-WAN, and Security services.

• Willingness to travel as needed for customer engagements.

🏝️ Benefits

• Opportunity to work remotely.

• Flexibility to travel as required by clients.

• Regular local meetings with sales, engineering, and operations teams are strongly encouraged where a local office exists.