Senior Account Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Formulate and implement strategies aimed at increasing revenue, which includes client development, retention, organic growth, and annual planning.

• Ensure the achievement of revenue goals for existing clients.

• Lead the crafting, presentation, and sales of high-quality deliverables.

• Keep abreast of industry and therapeutic area best practices and advancements.

• Collaborate with the Medical team to deliver top-notch strategies and support.

• Engage in client presentations, advocating for and defending the agency's perspective.

• Represent the organization in a professional manner.

• Assist Account Services leadership with new business initiatives.

• Aid in the development and execution of new business opportunities.

• Contribute to the creation and submission of RFPs, proposals, and pitch decks.

• Lead internal cross-functional teams and clients in strategic and tactical planning, design, and execution of pharmaceutical advertising and marketing campaigns.

• Manage key relationships for accounts exceeding 2 million dollars in business.

• Participate in client meetings and relay crucial insights and action items.

• Oversee client strategy and objectives in alignment with internal team and organizational requirements.

• Initiate projects and take on the role of internal project owner or project champion.

• Define project strategic goals and budgets, including briefs and Statements of Work (SOWs).

• Facilitate kickoff meetings with clients, vendors, and/or key opinion leaders.

• Review deliverables to ensure they meet project objectives, quality standards, client expectations, and strategic alignment.

• Track and manage activities to ensure timely delivery of products and services.

• Ensure that content, messaging, and design are consistent with product strategy, communication objectives, and client expectations.

• Resolve conflicts, establish team priorities, clarify client/brand objectives, and define success metrics.

• Foster a positive work culture, encourage consensus-building, and enhance internal communication.

• Manage project budgets, forecasts, expenses, and accruals effectively.

• Independently develop client SOWs or project initiation documents.

• Monitor budgets and hours, communicate financial details and scope adjustments, resolve financial issues with clients, and validate billing milestones with the Finance team.

⛳️ Requirements

• A Bachelor's degree is required.

• At least 3 years of experience in advertising and account/client services support within pharmaceutical marketing.

• Proven track record in managing in excess of 1 million dollars in fees per year.

• Specific industry and/or therapeutic expertise is essential.

• Significant experience in leading print, digital, and video advertising projects.

• Willingness to travel as client demands necessitate.

• Capability to attend and conduct presentations effectively.

• Readiness to commit to additional and/or nontraditional hours as required by client needs.

• Synchrony is unable to provide visa sponsorship for this position.

🏝️ Benefits

• Competitive salary packages.

• Generous paid time off policies.

• Comprehensive health insurance coverage.

• Family leave provisions.

• 401(k) plan with employer matching contributions.