Senior Account Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Develop strategies for upselling and customer retention tailored for midsize to large complex transit agencies.

• Take ownership of the upsell pipeline from the stage of marketing qualified lead to closure.

• Cultivate the pipeline throughout the existing customer book of business.

• Create and uphold account plans alongside customer Success Plans.

• Generate customer-centric collateral and execute campaigns in collaboration with Marketing.

• Meet or surpass quota expectations consistently.

• Formulate business proposals and deliver executive presentations demonstrating ROI.

• Lead demonstrations and training sessions for the entire Swiftly platform.

• Identify budgetary and procurement pathways with agency decision-makers.

• Oversee competitive and non-competitive procurement processes for upsells and renewals, including RFPs and sole-source justifications.

• Participate in conferences, onsite agency visits, and various customer events.

• Collaborate across departments and provide insights on competition, market trends, and customer feedback.

• Retain customers, generate leads for upselling and cross-selling, and enhance revenue from the customer base.

⛳️ Requirements

• 2–5 years of experience in a quota-carrying SaaS role within the public sector.

• Proven track record of consistently meeting and exceeding quota and pipeline targets.

• Ability to actively listen to diverse stakeholders and synthesize pertinent information.

• Persistence along with a creative approach to communicating customer value.

• Capacity to conceptualize and implement plans with minimal supervision.

• Strategic thinker with the ability to manage competing priorities.

• Outstanding organizational and multitasking capabilities.

• Strong communication skills and proficiency in cross-functional collaboration.

• Experience in public transportation or a strong passion for transportation, mobility, and urban development.

• Must be eligible to work without requiring visa sponsorship; Swiftly cannot provide visa sponsorship.

🏝️ Benefits

• Equity compensation for all employees.

• Medical, Dental, and Vision coverage.

• Retirement plan with Employer Match.

• Flexible Spending Account (FSA).

• Home office setup reimbursement.

• Monthly reimbursement for cell phone and internet expenses.

• Monthly "Be Well" stipend.

• Flexible PTO with a suggested minimum.

• Flexible work environment.

• 16 paid holidays.

• 12 fully paid weeks of leave for childbirth/adoption.

• 1–2 annual in-person company or team offsite events.