Sales Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and enhance relationships with the largest customer accounts.

• Oversee complex enterprise renewals while identifying potential growth opportunities.

• Collaborate with executive stakeholders to maximize the value customers derive from Punchh.

• Develop comprehensive renewal strategies for a portfolio of customers.

• Negotiate intricate agreements to ensure long-term growth of accounts.

• Meet and surpass retention, renewal, and expansion targets.

• Cultivate trusted relationships with executives and provide guidance on loyalty, marketing, and customer engagement strategies.

• Align Punchh's offerings with changing business objectives of customers.

• Identify, cultivate, and finalize upsell opportunities within existing accounts.

• Collaborate with Sales Engineering, Marketing, Product, Customer Success, and Finance teams.

• Utilize customer data, usage patterns, and market insights to enhance retention and discover growth prospects.

• Keep abreast of industry trends and competitor activities.

⛳️ Requirements

• 3–5 years of experience in renewals, strategic account management, or customer growth within a SaaS environment is essential.

• Demonstrated success in managing complex, high-value renewals and expansion initiatives.

• Strong executive presence with the ability to establish trusted relationships and negotiate with VP and C-level stakeholders.

• Experience in navigating intricate contract negotiations, multi-year agreements, and commercial discussions.

• Proficient in utilizing CRM tools and customer insights for account strategies and renewal planning.

• Ability to excel in dynamic, high-growth environments with a flexible, ownership-focused, and solution-oriented approach.

• Background in restaurant technology, hospitality, loyalty, marketing, or related customer engagement platforms is advantageous.

• Legally authorized to work in the U.S. or Canada.

🏝️ Benefits

• Eligibility for commissions.

• Potential for bonuses and/or equity, as applicable.

• Equal employment opportunities.

• Reasonable accommodations available for individuals with disabilities.