Senior Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the complete client experience from onboarding to ongoing support.

• Serve as the main point of contact for clients, candidates, and internal teams.

• Foster long-lasting client relationships through consistent check-ins and proactive communication.

• Track contractor engagement and client satisfaction throughout the entire client lifecycle.

• Recognize and address potential issues before they become significant problems.

• Handle replacements and provide continuous account support.

• Collaborate with the Recruitment and Leadership teams to ensure a seamless client experience.

• Oversee the recruitment team to ensure delivery of high-quality shortlists within designated timelines.

• Enhance customer success processes, documentation, and best practices.

• Utilize AI tools and automation to optimize workflows, enhance customer communication, and improve operational efficiency.

• Analyze trends, collect client feedback, and suggest enhancements to the customer journey.

⛳️ Requirements

• Minimum of 5 years of experience in Customer Success, Account Management, Client Services, and Recruitment.

• Demonstrated experience in managing long-term client relationships effectively.

• Exceptional communication skills with the ability to quickly build trust.

• Strong problem-solving abilities and confidence in handling sensitive discussions.

• Experience managing multiple client accounts concurrently.

• Highly organized with a keen eye for detail.

• Capability to work independently with minimal oversight.

• Ability to prioritize tasks while remaining responsive.

• Skill in managing challenging client conversations and providing constructive pushback when necessary.

• Excellent written and verbal communication skills in English.

• Familiarity with tools such as HubSpot, TeamTailor, Google Workspace, Slack, Notion, Asana, ClickUp, or similar platforms is preferred.

• Experience with AI tools like ChatGPT and Claude is highly valued.

• Background in recruitment, staffing, outsourcing, or working with global employment agencies will be an advantage.

• Experience supporting startups, founders, or rapidly growing companies will set you apart.

• Familiarity with managing international clients across Australia, the UK, Europe, or North America will be advantageous.

• Experience in enhancing customer journeys or implementing customer success processes will make you stand out.

• Knowledge in remote workforce management or global employment is a plus.

• Experience using AI and automation to enhance customer success operations will be an asset.

• Strong commercial acumen with the ability to identify opportunities for account growth.

• Must be available to work from 7:00 AM to 4:00 PM Philippine Time.

🏝️ Benefits

• Excellent opportunities for career advancement.

• Chance to work in a fantastic environment.