Senior Account Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee and enhance a designated portfolio of current, inactive, and underutilized customer accounts

• Formulate and implement competitive strategies to transition users from Spectora, HomeGauge, and other platforms to ISN

• Initiate customer re-engagement strategies aimed at boosting platform utilization and revenue

• Discover and pursue opportunities for upselling and cross-selling within the ISN product suite

• Take ownership of re-engagement, expansion, renewal, retention, and growth efforts throughout the customer revenue lifecycle

• Meet or surpass monthly, quarterly, and annual revenue targets

• Identify, qualify, and finalize new business in the home inspection software sector

• Develop and sustain a sales pipeline through outbound prospecting, networking, referrals, and participation in industry events

• Engage in consultative sales discussions and conduct product demonstrations

• Present ROI-driven presentations highlighting the benefits of the ISN platform

• Cultivate relationships with business owners, franchise operators, and executive stakeholders

• Conduct strategic account evaluations and executive-level business discussions

• Collaborate with Customer Success, Product, and Marketing to devise targeted engagement strategies

• Keep track of account activity, opportunity management, and forecasting in Salesforce CRM

• Provide updates on the sales pipeline, forecasts, and business performance reporting

• Document and oversee sales activities in accordance with company protocols

• Represent ISN at conferences, trade shows, customer gatherings, and networking events

• Enhance brand visibility and generate leads through industry involvement

• Travel up to 35% annually for customer meetings, trade shows, conferences, and company events

⛳️ Requirements

• Minimum of 3 years of experience in B2B SaaS sales, account management, territory management, or business development

• Direct experience in the home inspection software sector

• Familiarity with ISN, Spectora, HomeGauge, or comparable platforms

• Proven track record in acquiring new business, expanding accounts, and competitive displacement

• Strong consultative sales, negotiation, and relationship management capabilities

• Experience managing complex sales processes involving multiple stakeholders and decision-makers

• Established ability to build relationships with business owners, franchise operators, and executive leaders

• Proficient in using Salesforce CRM for pipeline management, forecasting, and account strategy

• Exceptional verbal and written communication abilities

• Capable of delivering compelling presentations and business reviews

• Strong organizational skills with the capacity to manage various priorities

• Self-driven and able to operate independently in a remote setting

• Proficient in Microsoft Office Suite, including Excel, PowerPoint, Word, and Teams

• Previous experience with Spectora or HomeGauge is preferred

• Experience selling software in home services, inspection, or property technology industries is preferred

• Experience in conducting executive business reviews and strategic account planning is preferred

• Bachelor's degree is preferred; equivalent professional experience will be taken into account

• Must be eligible to work in the United States

🏝️ Benefits

• Comprehensive health, life, and financial wellbeing coverage

• Three Medical plan options

• Two Dental plan options

• Vision plan

• Voluntary Critical Illness, Hospital Indemnity, and Accident plans

• Partially employer-funded Health Savings Account

• Flexible Savings Accounts for healthcare, dependent care, and transportation

• Company-paid Basic Life and Accidental Death & Dismemberment insurance

• Short- and Long-Term Disability benefits

• Voluntary Life and Accidental Death & Dismemberment plans

• Traditional and Roth 401(k) plans with a discretionary employer match

• Employer-sponsored Headspace wellbeing program

• Mental health coaching and clinical care services

• Employer-funded Brio Health wellness tool with quarterly wellness challenges and rewards

• LifeBalance discounts, including gym memberships, travel, appliances, movies, pet insurance, and more

• Flexible paid vacation policy

• Company-paid holidays, typically nine per year

• Paid sick leave

• Paid parental leave

• Identity theft protection program

• Travel assistance services

• Fitness and various discount programs