Senior Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Collaborate with senior client stakeholders to manage and enhance intricate programs for Amazon, MELI, and Walmart.

• Act as a strategic consultant and the primary point of contact for clients.

• Guide the comprehensive account strategy across Mercado Libre, Amazon, and other marketplaces.

• Create and implement strategic roadmaps aligned with client objectives, revenue growth, and marketplace development.

• Recognize, define, and pursue opportunities across media, retail operations, creative, and marketplace capabilities.

• Conduct business reviews and present at the executive level.

• Convert marketplace data into actionable strategies.

• Supervise cross-functional delivery with media, creative, retail, and sales teams.

• Track account performance, identify risks, and address complex client or performance challenges.

• Manage client communications, meetings, presentations, and deliverables.

• Provide mentorship to junior account team members and contribute to best practices, playbooks, and process enhancements.

• Stay updated on Amazon and marketplace trends, policy changes, and opportunities.

• Assist in onboarding new clients and establish scalable account management standards.

• Promote expansion into new marketplaces or capabilities as clients advance.

⛳️ Requirements

• Bachelor's degree in marketing, advertising, business, or a related discipline.

• Over 5 years of experience in eCommerce, digital media, or marketplace-centric roles (mandatory).

• Proven track record of managing senior client relationships and overseeing complex, high-impact accounts.

• In-depth knowledge of Mercado Libre and Amazon advertising, retail principles, and marketplace operations.

• Demonstrated capability to think strategically while executing tasks with precision and independence.

• Exceptional communication, presentation, and stakeholder management abilities.

• Highly organized, detail-oriented, and commercially savvy, with strong business acumen.

• Comfortable leading cross-functional teams and influencing others without direct authority.

• Proficient in both Spanish and English (written and spoken).

• Skilled in Google Workspace or Microsoft Office tools.

• Experience in mentoring or guiding junior team members is preferred.

🏝️ Benefits

• Competitive compensation that aligns with experience and market standards.

• Opportunities for global collaboration with experts from various regions and time zones.

• Career advancement and development prospects.

• Fully paid month-long sabbatical after completing five years of service.

• Travel reimbursement or stipend following the five-year mark.

• Remote-first work culture.

• A positive-energy culture that is based on respect, inclusion, and accountability.

• The opportunity to make a meaningful impact by helping innovative brands grow.