Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the commercial success for a selection of Lucidworks’ key and most strategic accounts.

• Focus on Gross Retention, Net Retention, renewals, expansion revenue, and fostering long-term account growth.

• Create and implement multi-year account strategies that align with client business objectives.

• Act as the executive relationship owner and lead Executive Business Reviews.

• Identify, qualify, and close intricate expansion opportunities.

• Develop business cases and spearhead pricing, contract, and renewal negotiations.

• Maintain renewal forecasts and oversee commercial pipelines.

• Relay outlooks, risk mitigation strategies, and growth plans to leadership.

• Represent the client's perspective and manage executive escalations regarding business challenges.

• Collaborate with Client Success Engineering, Professional Services, Support, Product, and Sales on resolution strategies.

• Mentor and guide Account Managers.

• Utilize Gen AI tools in account planning, research, business reviews, and client communications.

⛳️ Requirements

• Proven track record of managing complex enterprise client relationships across a portfolio, demonstrating strong forecasting and pipeline management.

• History of successfully leading enterprise renewals, commercial negotiations, and securing large expansion deals while meeting retention and revenue goals.

• Capability to establish trusted executive relationships, influence senior stakeholders, and convert client priorities into multi-year account strategies executed via cross-functional teams.

• Exceptional communication, presentation, and executive facilitation abilities.

• Experience in leading Executive Business Reviews and strategic discussions with clients.

• Proficiency in using Gen AI tools while exercising judgment regarding confidentiality, accuracy, and quality.

• Background in managing enterprise SaaS clients within a subscription-based business model (preferred).

• Familiarity with CRM and customer success platforms (preferred).

• Understanding of enterprise search, AI, digital experience, or commerce technologies (preferred).

• Experience in mentoring or informally leading account management professionals (preferred).

🏝️ Benefits

• Eligible for a sign-on bonus.

• Equity grants subject to approval.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Voluntary benefits.

• Generous PTO policy.

• Various leave policies.

• 401(k).

• Paid holidays.

• Life/disability benefits if offered.

• Fully remote position.