Senior Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the main day-to-day client liaison and operational leader for a significant enterprise account.

• Oversee priorities, timelines, interdependencies, risks, and communications with clients across various workstreams.

• Provide cross-functional insights, recommendations, thought leadership, and constructive feedback.

• Manage the planning cadence for Client Services, including 90-day planning, client interactions, executive check-ins, and Executive Business Reviews (EBRs).

• Create meeting agendas, follow-up reports, client presentations, weekly updates, and all related correspondence.

• Develop and implement account plans along with strategic and technical roadmaps.

• Coordinate gamification projects from conception to launch.

• Align client business requirements with the capabilities of the loyalty technology platform.

• Collaborate with Strategy and Decision Sciences to provide loyalty insights and recommendations.

• Handle client requests, scope adjustments, risks, and issues until resolution.

• Identify potential project risks, dependencies, and delivery obstacles.

• Take ownership of project estimates, timelines, and resource allocations.

• Support the financial health of the account through resource management, forecasting, invoicing, profitability, and identifying growth opportunities.

• Work in partnership with Strategy, Decision Sciences, Creative, CRM, Product, Technology, Development, QA, and other cross-functional teams.

⛳️ Requirements

• A Bachelor’s degree in Marketing, Business, Communications, or a related discipline.

• Over 5 years of experience, ideally in loyalty, marketing, client services, or technology-driven marketing.

• Proven experience as the day-to-day client lead for a complex enterprise account or program.

• A solid understanding of general marketing principles is essential.

• Experience managing intricate cross-functional initiatives across strategy, creative, and technology teams.

• Capability to juggle multiple projects and workstreams at once.

• Excellent verbal, written communication, and presentation skills.

• Strong project management and planning abilities.

• Competence to work independently and make decisions in a fast-paced environment.

• A strong technical background with loyalty platforms, SaaS products, and marketing technology ecosystems.

• Strategic and tactical marketing experience across various channels and customer journeys.

• Ability to comprehend performance metrics and articulate insights and recommendations effectively.

• Fundamental understanding of financial business principles and customer data concepts.

• Willingness to travel as necessary for client meetings, workshops, business reviews, and other key engagements.

🏝️ Benefits

• Flexible Time Off.

• Nine Company-Wide Holidays.

• A comprehensive range of benefits focused on growth, development, and personal well-being.

• Flexibility for remote work.

• Occasional travel to facilitate team collaboration, customer interactions, training, and company events.