Senior Account Manager

This is a fully remote position, open to applicants in South Africa, +3 more countries.

📋 Description

• Manage client relationships and facilitate internal team collaboration for a B2B go-to-market content studio.

• Act as the primary point of contact for a portfolio of B2B client accounts.

• Conduct weekly client sync meetings, complete with agendas, updates, and follow-up actions.

• Proactively identify and address client concerns, delivery challenges, and relationship issues.

• Convert client feedback and strategic directives into internal briefs and actionable items.

• Oversee the internal team's weekly task list and monitor deliverables.

• Coordinate between content, strategy, and production teams.

• Ensure visibility into ongoing workstreams and preemptively resolve issues prior to client delivery.

• Hold team members accountable for timelines, quality benchmarks, and client expectations.

• Monitor projects across active client programs, documenting status, action items, and upcoming steps.

• Establish and maintain scalable account management processes.

• Record client requirements, decisions, and program modifications.

• Elevate risks, dependencies, and obstacles to leadership along with proposed solutions.

• Prepare weekly status reports and summaries of program performance.

• Maintain a consistent communication schedule with clients and provide updates on progress.

⛳️ Requirements

• Demonstrated senior-level experience in account management, client success, or project management within a B2B services or agency setting.

• Outstanding verbal and written communication skills in English.

• Capability to manage multiple client accounts and internal workflows simultaneously.

• Proactive in identifying and resolving issues.

• Ability to coordinate the team's weekly output and ensure accountability for deadlines and quality standards.

• Professional and polished communication style when interacting with clients.

• Up-to-date resume.

• A brief Loom video (1 to 2 minutes) introducing yourself and outlining relevant experience.

• A Loom video detailing how you managed a client deliverable that was at risk.

• Only candidates who submit a Loom video will advance to the next stage of the hiring process.

🏝️ Benefits

• Paid Time Off in accordance with company policy.

• Observance of holidays as per company guidelines.

• 100% remote work setup.

• Bi-monthly payment in USD (on the 15th and 30th of each month).

• Availability required during US business hours.

• Senior client-facing position with responsibility for program delivery, client retention, and team performance.