Senior Account Manager

This is a fully remote position, open to applicants in India, +5 more countries.

📋 Description

• Oversee and expand a portfolio of multinational clients in the APAC region and other global markets, facilitating BCS and EOR solutions.

• Cultivate robust client relationships and serve as a trusted advisor to guarantee client satisfaction, retention, and service excellence.

• Formulate account plans that align with client business objectives while identifying opportunities for growth, expansion, and the adoption of additional services.

• Collaborate with teams from Legal, HR, Payroll, Accounting, Tax, Finance, Compliance, Operations, and Customer Success.

• Offer strategic insights on international expansion, workforce solutions, entity management, payroll, accounting, tax, corporate compliance, and related business services.

• Facilitate regular business reviews and stakeholder meetings to discuss performance, priorities, strategic initiatives, and future opportunities.

• Drive renewals, upselling, cross-selling, and the expansion of scope within GoGlobal's service offerings.

• Monitor client risks, manage escalations, and ensure prompt resolution of operational and commercial issues.

• Stay updated on global business trends, workforce solutions, employment practices, and regulatory changes across relevant markets.

• Assist in business development efforts, strategic projects, and regional growth initiatives.

• Contribute to the growth of GoGlobal's inbound and outbound business in South Korea.

⛳️ Requirements

• A bachelor's degree in Business, Accounting, Finance, Human Resources, Commerce, or a related field is required; an advanced degree is preferred.

• Professional credentials such as CA (India), CPA, ACCA, CIMA, AICPA, or equivalent internationally recognized accounting, finance, tax, or compliance certifications are strongly preferred.

• At least 5 years of experience in account management, portfolio management, customer success, client services, business development, or similar roles within EOR, BCS, payroll, accounting, tax, HR services, corporate services, or professional services.

• Experience in managing multinational client portfolios across various countries and jurisdictions.

• Comprehensive understanding of EOR, global employment solutions, payroll operations, accounting, tax, corporate compliance, and international business operations.

• Proven success in client retention, renewals, upselling, cross-selling, and commercial account growth.

• Strong skills in stakeholder management, communication, presentation, and problem-solving.

• Exceptional client-facing abilities with a knack for building trusted relationships with senior executives.

• Capability to handle multiple complex client accounts while managing competing priorities.

• Strong analytical abilities with a keen attention to detail and accuracy.

• Excellent verbal and written communication skills in English.

• A proactive, collaborative, and adaptable mindset suitable for a fast-paced, global, matrixed environment.

🏝️ Benefits

• Genuine ownership and the autonomy to make impactful decisions.

• A diverse, collaborative, and supportive global team.

• Opportunities to engage with international markets.

• Rapid career advancement based on performance and impact.

• Flexible remote and hybrid work arrangements.

• Merit-based career progression opportunities.

• Quick decision-making with minimal bureaucracy.

• Opportunities for global collaboration.

• Continuous growth and ongoing career development opportunities.

• A high-performance culture.

• A collaborative environment free from organizational silos.

• A culture of transparency and trust.

• Flexible working arrangements that support productivity, agility, and work-life balance.

• Background and reference checks, as allowable by law.