Senior Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Ensure the quality delivery and ongoing support of all products and services for the designated client.

• Develop and manage operational relationships for the client.

• Cultivate and oversee operational and technical relationships through face-to-face meetings and phone communications to execute the account strategy.

• Gain a comprehensive understanding of the client's environment to maximize the use of Fiserv’s solutions.

• Provide updates on achievements and ongoing activities.

• Collaborate and influence cross-functionally on incident management, process enhancements, and standard operating procedures.

• Ensure adherence to compliance for system audits, updates to client profiles, and other administrative tasks.

• Confirm that Fiserv fulfills all legal and contractual obligations.

⛳️ Requirements

• High School Diploma or equivalent experience.

• Over 3 years of experience in customer service.

• Willingness to travel up to 20%.

• Bachelor's degree.

• Experience in Project Management.

• Background in enterprise problem prevention and resolution.

• Capacity to make independent decisions, demonstrating sound judgment and managing intricate issues.

🏝️ Benefits

• Commission eligibility according to the applicable Fiserv Sales Compensation Plan.

• Reasonable accommodations during the application and hiring process for qualified individuals with disabilities.