Senior Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee a portfolio of key customers while fostering long-lasting relationships with vital stakeholders.

• Serve as a trusted advisor by comprehending customers’ business models, goals, challenges, and priorities.

• Maintain consistent communication with customers to ensure alignment, satisfaction, and effective product usage.

• Identify potential risks and formulate proactive action plans to mitigate them.

• Guarantee that customers derive value from DEUNA’s solutions throughout their entire lifecycle.

• Recognize opportunities for product adoption, upselling, and cross-selling initiatives.

• Collaborate with Commercial teams to develop account growth strategies.

• Track customer performance metrics and pinpoint areas for optimization.

• Assist in renewal and retention strategies to maintain customer loyalty.

• Cultivate a deep understanding of DEUNA’s products, solutions, and payment ecosystem.

• Grasp customer payment processes, operational challenges, and business requirements.

• Collect customer feedback and offer actionable insights to Product and Operations teams.

• Aid in product adoption, enhancements, and the rollout of new solutions.

• Work in partnership with Sales, Product, Engineering, Operations, Finance, and Support teams.

• Coordinate internal follow-ups to ensure timely resolution of customer inquiries.

• Convey customer priorities and the business impact across various teams.

• Monitor account health, engagement, usage, and satisfaction metrics.

• Keep precise customer information, opportunities, and activities updated in the CRM system.

• Prepare customer updates, reports, and business reviews containing relevant insights.

⛳️ Requirements

• Minimum of 4 years of experience in Account Management, Customer Success, Strategic Partnerships, or related customer-facing positions.

• Proven experience in managing B2B customers, ideally within enterprise or rapidly growing accounts.

• Demonstrated ability to cultivate trusted relationships with customers and internal stakeholders.

• Experience in driving customer retention, adoption, and account growth.

• Strong commercial acumen and a customer-centric approach.

• Ability to comprehend business needs and convert them into effective solutions.

• Excellent communication, negotiation, and presentation abilities.

• Capability to work independently while juggling multiple priorities.

• Advanced proficiency in English.

• Preferred: experience in fintech, payments, e-commerce, SaaS, or tech industries.

• Preferred: understanding of payment ecosystems, merchant operations, transaction flows, and digital commerce.

• Preferred: experience with APIs, integrations, or technical products.

• Preferred: experience managing complex customer environments.

🏝️ Benefits

• Vacation time and additional paid time off.

• Flexible remote work options from any location.

• Financial support for health insurance, internet, and mobile phone expenses.

• Stock options available.

• Access to a learning and development platform.

• Engage with a multidisciplinary, diverse, and dynamic team.

• Opportunities for growth and career advancement.

• Utilize top-notch tools and technology for operations.

• Experience a vibrant startup culture.

• Equal opportunity employer committed to diversity and inclusion.