Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer satisfaction and profitability for large, complex clients, including managed care accounts.

• Retain and expand the business portfolio by achieving customer satisfaction targets and identifying upselling opportunities.

• Acquire a comprehensive understanding of clients’ businesses, human capital, and benefits-related issues.

• Articulate ComPsych’s value proposition and advantageous solutions to cater to customer needs.

• Provide project management, develop communication strategies, and conduct training for both internal staff and customer personnel for newly onboarded accounts.

• Foster relationships with wholesale business partners and collaborate on product enhancements, marketing strategies, and upselling possibilities.

• Investigate, monitor, and resolve customer and client issues.

• Prepare utilization analyses and trend reports to assess and recommend improvements.

• Cultivate strong working relationships with ComPsych business leaders and team members.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A Bachelor’s degree is required; a Master’s degree is preferred.

• Experience in providing strategic account management for large, complex accounts.

• Background in account management within insurance, benefits, healthcare, or human resources services.

• Demonstrated success in selling additional service lines to existing customers.

• Strong project management capabilities.

• Proficient critical thinking skills.

• Excellent attention to detail.

• Stable employment history.

• Proficient in Microsoft Office Suite.

• Reliable high-speed internet connection.

• A workspace that is free from distractions, disruptions, or noise.

• Capability to be on camera during work-related trainings, meetings, and/or events.

• Ability to sit or stand at a desk for extended periods while using a computer.

• Willingness to travel as required to meet with new and existing clients; approximately 25% travel.

🏝️ Benefits

• Paid Time Off (PTO).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Employee Assistance Program (EAP).

• Wellness program.

• Potential for annual bonuses.