Senior Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Recruit new Participating Contractors by engaging with community business leaders at events and meetings.

• Onboard new Participating Contractors, ensuring documentation is collected and providing necessary training.

• Conduct regular and supplemental training sessions for Participating Contractors.

• Arrange translation services for training installers and contractor staff who are non-native English speakers.

• Oversee quarterly contractor allocations and evaluate performance.

• Facilitate regular contractor meetings to assess project pipelines and track progress towards program objectives.

• Perform at least quarterly on-site assessments at larger contractor locations.

• Offer constructive performance feedback and promote contractor development.

• Address issues of contractor underperformance and manage disciplinary actions when needed.

• Draft communications to contractors regarding deadlines, announcements, and updates to the program.

• Respond to inquiries regarding failed inspections, payment issues, and other project-specific matters.

• Handle contractor complaints and manage escalation processes.

• Organize semi-annual in-person contractor gatherings and bi-monthly webinars.

• Collect and document contractor feedback and lessons learned for internal review and improvement.

• Develop and uphold contractor ratings.

• Maintain an up-to-date contractor list for the company’s “Find a Contractor” web feature.

• Oversee annual and bi-annual recertification processes.

⛳️ Requirements

• 5-8 years of relevant experience in the field.

• Bachelor’s degree is preferred.

• Preferred knowledge in Weatherization, HVAC, or Building Construction.

• BPI, OSHA, and EPA Lead certifications are preferred but not mandatory; candidates should be able to obtain or pass a skills test after hiring.

• Capability to convey programmatic information in an easily understandable manner.

• Strong listening, verbal, and written communication skills are essential.

• Maintain consistently friendly, positive, and respectful communication, even in high-pressure situations.

• Proven ability to foster and sustain positive interpersonal relationships.

• Exceptional organization, record-keeping, and time management abilities.

• Experience with Microsoft Office is preferred, or a willingness to learn Outlook, Excel, and OneDrive.

• Proficiency with mobile applications is required.

• Must be able to pass level 1 and level 2 background checks and drug screenings.

• A valid driver’s license with reliable transportation and no significant driving violations is necessary.

• If applicable, candidates must meet all DOT qualification requirements and comply with relevant federal, state, and local transportation regulations.

• Must be authorized to work in the United States without the need for employer sponsorship or support.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Company-paid healthcare concierge service.

• 401(k) plan with company matching contributions.

• Paid vacation, sick leave, personal leave, and parental leave.

• Paid Volunteer Time.

• Employee Recognition Program – convert recognition points into gift cards.

• Employee Assistance Program.

• Access to on-demand training courses.

• Training and certifications funded for the right candidate.