Senior Account Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take charge of renewals and retention for approximately 80 enterprise accounts.

• Foster growth through new modules and additional sites by engaging in proactive outreach.

• Conduct comprehensive sales cycles for new site expansions, collaborating with a sales engineer for module demonstrations.

• Establish multi-layered relationships with stakeholders, ranging from plant-level users to VP and C-suite executives.

• Collaborate with Implementation, Support, and Product teams to ensure smooth transitions and mitigate onboarding or response-time issues that could lead to churn.

• Develop account planning, coverage strategies, and renewal playbooks in conjunction with the Account Management team.

• Maintain CRM accuracy and effectively forecast renewals and expansions.

• Report directly to the VP of Customer Experience.

⛳️ Requirements

• 3-5+ years of experience managing renewals and expansions, with a quota linked to upsell or cross-sell revenue.

• Proven ability to independently manage a substantial portfolio of accounts while prioritizing based on growth potential.

• Strong capability to build trust with VP and C-suite stakeholders in large organizations.

• Confidence to respectfully push back on unreasonable demands.

• Proficient in consultative selling, connecting product features to quantifiable customer results.

• Demonstrated clear and dynamic communication skills during live demonstrations and customer interactions.

• Ideally, experience in quality, EHS, or industrial manufacturing sectors.

• Willingness to travel up to 20% as needed.

• A proactive, solution-focused, and problem-solving mindset.

• Ability to excel in a small, dynamic, fast-paced, results-driven environment.

🏝️ Benefits

• Annual bonus.

• Employer-funded benefits.

• Learning and Development stipend.

• Incentive pay for qualifying roles.