Senior Account Management Specialist – Sustainability SaaS

This is a fully remote position, open to applicants in Finland.

📋 Description

• Lead initiatives to retain and expand the current customer base, with an emphasis on mid-tier and large clients.

• Drive Gross Revenue Retention and Net Revenue Retention efforts.

• Establish trusted relationships with customers to foster revenue growth and retention.

• Take ownership of and manage customer renewals.

• Identify, cultivate, and secure expansion opportunities through cross-selling and white-space analysis.

• Utilize customer data to pinpoint churn risks and collaborate with teams on retention strategies.

• Partner with the Nordics market team to explore industry opportunities, events, and marketing campaigns.

• Segment and prioritize managed accounts effectively.

• Identify and implement enhancements to customer retention and growth processes.

⛳️ Requirements

• Demonstrated experience in B2B SaaS within Customer Success or Account Management, driving NRR across a customer portfolio.

• Experience in identifying, nurturing, and closing revenue expansion opportunities exceeding €15,000.

• A data-driven mindset for uncovering insights and acting on them.

• A proactive and innovative approach to customer engagement.

• Willingness to utilize phone calls to enhance retention or expansion efforts.

• Ability to coordinate and collaborate with Sales, Product, Customer Success, and other teams.

• Metrics-driven mindset with comfort in achieving individual and team targets.

• Proficient in English and Finnish and/or Swedish.

• Experience in LCA, sustainability building, or fields related to embodied carbon is advantageous but not mandatory.

🏝️ Benefits

• Full-time, permanent position.

• Remote working flexibility.

• No fixed working hours.

• Competitive salary package.

• Opportunities for professional growth.

• Significant autonomy and responsibility.

• Supportive, friendly, motivated, and diverse team environment.

• Engaging colleagues and social events.

• Chance to contribute to market transformation.

• Support for remote work and encouragement of public transport use.

• Plant-based meals and beverages provided at company events and dinners.

• Commitment to a paperless business model.