Senior Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide the strategic direction and account planning for a portfolio of large, intricate accounts.

• Cultivate a comprehensive understanding of client businesses, industry landscapes, and performance drivers.

• Ensure alignment of agency initiatives with client goals and measurable business outcomes.

• Recognize risks and opportunities, adjusting strategies to meet the evolving needs of clients.

• Foster profitable growth and client retention through effective account management.

• Take ownership of scope intent, commercial frameworks, pricing coordination, growth prospects, and financial oversight with Project Management and Finance teams.

• spearhead organic growth initiatives, service expansion, and enhanced client engagement.

• Establish and nurture senior-level client relationships.

• Act as a strategic advisor, offering proactive and insight-driven recommendations.

• Direct client feedback processes to enhance satisfaction and the quality of partnerships.

• Lead and coordinate cross-functional teams to provide comprehensive solutions.

• Translate client objectives and scope expectations for internal teams, ensuring alignment with delivery planning and workflow governance.

• Oversee the onboarding process for new clients.

• Lead, mentor, and cultivate a high-performing team.

• Set outcome-focused goals and manage team performance.

• Provide coaching, constructive feedback, and opportunities for development.

• Assist in the recruitment and onboarding of new talent.

• Contribute to new business research, strategy development, and pitch support.

⛳️ Requirements

• 8–12 years of experience in account management or a strategic client-facing role (agency experience is preferred).

• Proven success in leading, growing, and retaining client accounts.

• Over 6 years of experience in people management.

• Experience in cross-functional environments within marketing, advertising, media, or communications.

• Background in media and/or research is advantageous.

• Strong strategic thinking skills with the ability to convert client needs into actionable plans.

• In-depth understanding of client businesses, industry trends, and marketing performance metrics.

• Proficient in account planning, financial management, and forecasting.

• Demonstrated ability to drive organic growth and expand service offerings.

• Advanced skills in relationship-building and client advisory roles.

• Strong leadership abilities with experience in managing and developing teams.

• Cross-functional knowledge across media, creative, analytics, operations, and finance.

• Excellent communication, problem-solving, and decision-making capabilities.

• Results-driven mindset with the capacity to manage complexity and change.

• Submit a resume along with a brief note detailing relevant healthcare or media experience.

🏝️ Benefits

• A dynamic environment where ideas are valued, growth is encouraged, and work contributes to the elevation of healthcare brands.

• A collaborative workplace culture.

• Equal employment opportunities for all.

• Opportunity to work alongside experts in media, strategy, and omnichannel analytics.