Security Analyst I

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Oversee security dashboards, manage queues, and respond to alerts generated by automated tools and escalated tickets

• Perform initial investigations into security alerts

• Safeguard user accounts and gather log data for further analysis

• Evaluate the scope and severity of incidents

• Address straightforward security concerns and escalate more complex issues to Level 2 Analysts

• Assess and implement authorized routine modifications to security tools

• Handle client exemption requests within EDR platforms and make temporary adjustments for testing purposes

• Collaborate with security analysts and engineers

• Engage with end-users and clients regarding potential security threats and incident resolutions

• Coordinate security responses with Reactive Support, Client Strategy, NOC, and other relevant departments

• Record investigations, actions taken, communications, and resolutions in ConnectWise

• Provide prompt assistance for security queries

• Participate in a rotational on-call schedule

• Work Monday–Thursday from 12:00 AM to 11:00 AM CST following the mandatory day-shift training

⛳️ Requirements

• 1–2 years of experience in Cybersecurity

• 3–5 years of experience in an IT role, including log analysis, account/access management, or endpoint troubleshooting

• CySA+, GCIH, or SC-200 certification (or actively pursuing one)

• Practical experience with at least one EDR/SIEM platform, such as SentinelOne, CrowdStrike, Microsoft Defender, or Microsoft Sentinel

• Direct experience using ConnectWise Manage for ticket documentation, including clear, timestamped, audit-ready incident notes

• Familiarity with at least one of the following: SIEM log correlation, Windows Event Viewer security log IDs such as 4624/4625/4648, or a ticketing-based alert queue

• Proficient communication skills in English, both written and verbal

• Ability to draft business correspondence and procedural documents

• Skill in effectively presenting information and addressing inquiries from managers, clients, and the general public

• Keen attention to detail and a proactive approach to accuracy and thoroughness

• Strong customer service focus

• Enthusiasm for learning and adapting to new technology trends

• Capacity to maintain full alertness and reliable attendance during scheduled hours

• No additional outside employment allowed

• Capability to work for extended durations using computers and office equipment

• U.S. citizenship required due to federal government contract obligations

• A dedicated, secure, distraction-free remote workspace that meets company policies

• Bonus: Security+ certification

🏝️ Benefits

• Medical, Dental, and Vision coverage for employees and their families

• 401k with company-matched contributions

• 4% match on a 5% contribution with no vesting period

• Group Term Life and Accidental Death and Dismemberment coverage (provided by the company)

• Short-Term Disability coverage (available for voluntary enrollment)

• Long-Term Disability coverage (provided by the company)

• Health Savings Account (HSA) options / PPO options

• Employee Assistance Program

• Paid Time Off (PTO)

• Volunteer Time Off (VTO)

• 8 Paid Holidays

• 3 Floating Holidays

• Education Reimbursement Program

• Employee Referral Program with cash bonuses for successful referrals

• Dynamic Recognition and Rewards

• Clear paths for promotion and advancement

• Opportunity to work with industry-leading talent

• Remote work arrangement