Seasonal People Resource Center Representative

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Serve as a point of contact for incoming Human Resources inquiries pertaining to Payroll, Tax Training Support, Benefits, and Timekeeping via phone calls.

• Investigate and resolve intricate or escalated cases accurately within the established service level agreements.

• Collaborate with subject matter experts to address client questions and concerns.

• Engage with clients through phone, email, and chat; interpret their needs and utilize software to determine solutions.

• Deliver precise information and resolve inquiries swiftly and professionally.

• Assess situations, identify necessary actions, and provide advice or escalation when required.

• Work alongside team members and leaders to ensure smooth service delivery.

• Utilize tools and data sources to maintain accuracy, resolve cases within SLA, and document case resolutions.

• Employ critical thinking when existing procedures do not adequately address inquiries.

• Recognize trends that could result in increased case volumes and collaborate with leadership on resolutions.

• Partner with management on casework, workload management, and professional development.

• Engage in training and coaching for fellow PRC representatives.

• Take part in outbound calling campaigns and internal team projects as necessary.

• Participate in one-on-one on-camera meetings and weekly team gatherings.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent.

• Capability to perform mathematical operations.

• Proficiency in critically analyzing reports.

• Ability to manage multiple tasks and projects at the same time.

• Effective interaction with all levels within the organization.

• Systematic problem-solving approach through analysis and evaluation of various solutions.

• Ability to work effectively within a diverse team and collaborate with various cross-functional groups.

• Independent work ethic with a high degree of accuracy, thoroughness, and professionalism.

• Exceptional oral and written communication skills.

• Minimum of 2 years of relevant work experience.

• Preferred: Associate’s degree in business or a related field, or an equivalent combination of education and experience.

• Preferred: Familiarity with Workday, HRMS, iCIMS for tracking and onboarding, or similar systems.

• Preferred: Experience with Dimensions or other payroll-related systems.

🏝️ Benefits

• Competitive salary.

• Medical and prescription drug coverage for eligible associates and their dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Prep benefit.

• Opportunities for continuous learning.

• Support for personal and professional life.

• Incentive compensation or short-term incentive plans may provide additional earnings.