Seasonal Customer Support Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Support a US-based partner by engaging with customers in English through email or live chat, without any voice or phone interactions.

• Provide updates on order statuses, including tracking information and communicating with printers via email.

• Assist customers in arranging exchanges for sizing concerns and sending replacements for items that are damaged.

• Aid customers in modifying their orders, including adjustments to shipping addresses, information, and item specifics.

• Conduct inquiries to help identify specific apparel designs that customers are searching for on the website.

• Undergo about two weeks of training utilizing Google Meet, screen sharing, and provided documentation.

⛳️ Requirements

• Prior experience in a comparable role, with a background in customer support or customer operations.

• Experience working as an independent contractor in a previous position.

• Exceptional communication skills, particularly in English, with a minimum proficiency level of C1 in both written and spoken forms.

• Capability to remain composed and maintain customer focus while troubleshooting and resolving issues.

• Comfortable with technology and proficient in using various applications.

• Reliable internet connection is essential.

• Personal computer or laptop equipped with a webcam (BYOD — Bring Your Own Device).

• Candidates must reside in the Philippines.

🏝️ Benefits

• Work remotely in a full-time capacity.

• Enjoy rotating shifts: 3 PM - 12 AM / 9 PM - 6 AM schedule (includes a 1-hour lunch break).

• Flexibility to transition between shifts as needed.

• Participate in training sessions via Google Meet, screen sharing, and access to necessary documentation.

• Experience a start-up culture with a youthful team, free from egos and unnecessary formalities.