School Success Manager

atAtomiRemoteAU flagAustraliaFull-timeCustomer SuccessMid-levelSenior

Posted Oct 26

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take ownership of the entire relationship with a portfolio of current Atomi schools, from initial rollout and adoption to renewal and expansion.

• Guide schools on best practices and foster growth in commercial partnerships.

• Assist School Executives in structuring and managing Atomi deployments across the school.

• Mentor senior teachers on Atomi’s methodology and innovative teaching practices.

• Create change management strategies that promote adoption, self-sufficiency, and improved student outcomes.

• Facilitate workshops, webinars, training sessions, and on-site meetings with key stakeholders.

• Support customers in becoming product experts, enhancing school self-sufficiency.

• Leverage data and insights to manage activation efforts and address schools at risk.

• Design and implement account plans to strengthen customer relationships and drive revenue growth.

• Engage with new contacts and departments through proactive outbound activities.

• Oversee renewal and expansion pipelines, leading demonstrations and negotiation of pricing.

• Collaborate with Sales, Product, and Marketing teams to enhance customer experience and translate challenges into effective solutions.

• Represent Atomi externally through case studies, conference presentations, content marketing, thought leadership, and media engagements.


⛳️ Requirements

• Experience in the education sector, especially with secondary schools or educational staff, is highly valued.

• Ability to cultivate a trusted advisor relationship while pursuing a commercial growth agenda.

• Proficiency in making outbound calls and engaging in high-level business discussions.

• Experience in delivering training, workshops, or presentations to diverse audiences, including senior executives.

• Exceptional communication and interpersonal skills, capable of building trust and credibility with stakeholders.

• Experience in fast-paced, collaborative settings, with the ability to prioritize and adapt effectively.

• Commitment to continuous improvement, a questioning mindset, and receptiveness to constructive feedback.

• Familiarity with CRM systems, preferably HubSpot.

• Experience in startups or the EdTech sector is advantageous, but not mandatory.

• Valid Working With Children Check (WWCC) in Victoria is required.

• Australian working rights are necessary.


🏝️ Benefits

• Tailored flexibility: enjoy a work-life balance with hours that adjust to your needs.

• Additional paid leave options available for permanent team members.

• Work from Sydney, interstate, or any location that inspires you.

• Ongoing opportunities for skills and knowledge enhancement.

• Comprehensive subscription to an employee assistance program.

• Extra wellbeing leave provided.

• 14 weeks of paid parental leave for new parents, with additional leave for birthing parents.

• Regular social events, both in-person and remote, including team sports competitions, trivia nights, and themed annual gatherings.

• Complimentary Atomi services for you and your family.

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