Scheduling Support Agent

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Conduct 250 to 300 calls daily using an auto-dialer.

• Engage homeowners in discussions about reducing their energy bills and schedule home assessments.

• Transform objections into opportunities while maintaining ongoing conversations.

• Adjust tone and style to relate to individuals from various regions across the US.

• Adhere to scripts and standard operating procedures while keeping activity logs updated in Salesforce.

• Achieve weekly targets and ascend the team leaderboard.

• Enhance abilities through coaching, call evaluations, and constructive feedback.

• Complete a one-week training program, review recorded sales calls, and successfully pass a final assessment.

⛳️ Requirements

• Exceptional English communication skills.

• Strong listening abilities and capacity to adjust tone to suit various individuals, accents, and personalities.

• Up to 1–2 years of experience in call center, customer service, or sales-related positions; recent graduates and those starting their careers are encouraged to apply.

• Positive and resilient attitude.

• Open to coaching and eager to learn.

• Self-driven and disciplined enough to work remotely.

• Possess a reliable computer and a stable, high-speed internet connection.

• Reside in Latin America.

• Experience in cold calling, appointment setting, or lead generation is a plus.

• Prior experience engaging with US customers is advantageous.

• Familiarity with Salesforce or auto-dialers like Five9 is a bonus.

🏝️ Benefits

• Base salary plus commissions; top achievers can potentially double their monthly income through commissions.

• Genuine opportunities for growth.

• Professional sales training coupled with practical coaching.

• Fully remote work from any location in Latin America.

• Engaging and competitive culture featuring leaderboards, challenges, and recognition for outstanding performers.

• All necessary tools provided.

• Vacation: 10 business days per year.

• Holidays: 5 National Holidays annually.

• 5 Company Holidays each year.

• Parental Leave policy.

• Health Care Reimbursement available.

• Active Lifestyle Reimbursement offered.

• Quarterly Home Office Reimbursement provided.

• Payroll Deduction Purchase Plans available.

• Longevity Bonus for long-term employees.

• Continuous Learning Bonus for ongoing education.

• Access to training and professional development platforms.