Scheduling Coordinator – High-volume Field Operations, Client Support

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Schedule and confirm property inspections with residents.

• Collaborate with field inspectors during scheduled appointments.

• Quickly address access issues, cancellations, and no-shows.

• Keep property managers informed about the status of inspections.

• Monitor each inspection from initial scheduling to final completion.

• Accurately document any blockers, outcomes, and next steps.

• Follow up until all open inspection items are resolved.

• Identify and flag recurring issues that may impact service delivery.

• Assist in the daily operations related to completed inspections.

• Progress into roles such as Market Center Coordinator and Market Center Administrator.

⛳️ Requirements

• Experience in phone-centric operations or customer coordination.

• Proficient in clear and professional English communication.

• Comfortable managing a high volume of calls, texts, and emails in a dynamic environment.

• Strong focus on status updates, note-taking, and follow-through.

• Ability to remain calm during changes in schedules or resident inquiries.

• Good judgment in determining what issues to resolve or escalate.

• Dependability in a structured, high-volume setting.

• Eagerness to learn about property services operations.

• Experience in scheduling, dispatch, logistics, or field operations.

• Exposure to property management or real estate sectors.

• Background in supporting technicians, inspectors, or field teams.

• Familiarity with CRM systems, ticketing tools, or scheduling platforms.

🏝️ Benefits

• Fully remote position.

• Competitive USD salary, commensurate with experience.

• A dedicated trainer for your initial weeks, beginning with outbound calls before transitioning to inbound.

• Clearly defined expectations, structured workflows, and immediate feedback.

• Opportunities for advancement into Market Center Coordinator and Market Center Administrator positions.