Scheduling Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Develop and disseminate daily and weekly schedules for field or service teams.

• Align jobs with the appropriate skills, location, and availability.

• Swiftly adjust plans in response to cancellations or emergencies.

• Verify appointments with customers and issue reminders.

• Monitor utilization and identify capacity gaps proactively.

• Maintain the scheduling system's accuracy in real-time.

• Work from home during the hours of 09:00–17:00 UK time (11:00–19:00 SAST).

⛳️ Requirements

• At least two years of experience in scheduling, dispatch, resourcing, or booking coordination.

• Proficiency with a scheduling or field service tool like ServiceTitan, Skedulo, or BigChange.

• Ability to manage competing priorities under time constraints.

• Effective verbal and written communication skills with both customers and engineers.

• A reliable home internet connection and a quiet environment for working UK hours.

• Experience with route or territory optimization (preferred).

• Background in healthcare, trades, or logistics scheduling (preferred).

• Familiarity with SLA-driven service environments (preferred).

🏝️ Benefits

• Fully remote work from home.

• Guidance on equipment.

• Comprehensive induction process.

• Manager available for support throughout the day.

• Permanent position.

• Supportive operations manager.

• Opportunities for advancement into operations or resource planning.