Scheduling Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assign visits and complete related scheduling tasks within the HomeCare HomeBase (HCHB) EMR system to support field clinicians.

• Monitor EMR workflows to ensure timely documentation and progress of patient care tasks associated with scheduling.

• Prioritize and triage incoming scheduling requests based on urgency and patient care requirements.

• Communicate and collaborate with triage and field clinicians regarding visit assignments and schedule modifications.

• Operate independently in an organized environment while managing a dynamic scheduling workload.

• Address user requests for scheduling assistance, ensuring tasks are completed in a timely, accurate, and efficient manner.

• Escalate unresolved or critical scheduling issues to leadership as necessary.

• Maintain productivity standards and engage in meetings or training sessions.

• Exhibit dependable attendance and adherence to assigned shifts.

• Perform additional duties as required.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• A minimum of 1 year of professional experience in healthcare administration, patient care, or home health/hospice care, with a strong focus on scheduling.

• Experience using HomeCare HomeBase (HCHB) EMR is highly preferred.

• Experience in a professional healthcare environment, including remote positions.

• Outstanding organizational skills and a keen attention to detail for managing intricate schedules.

• Strong problem-solving and critical thinking skills, especially in resolving scheduling conflicts.

• Excellent communication and customer service abilities, particularly when interacting with clinicians and addressing scheduling requirements.

• High level of accuracy in data entry related to patient appointments and clinician assignments.

• Comfortable in fast-paced, remote work settings and capable of meeting deadlines efficiently.

• Proficient in multitasking across systems and managing real-time scheduling requests.

• Familiarity with medical terminology.

• Proficient in Microsoft Office applications (Word, Excel, Teams, Outlook).

• Excellent telephone etiquette.

• Must comply with CareXM's current IT Computer and Internet requirements.

• Must be available to work on weekends and holidays as scheduling needs arise.

• Flexibility is required to cover shifts and manage PTO.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and growth.

• Flexible scheduling options.

• Supportive work environment with a focus on team collaboration.