Scheduler – Shift Coordinator

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Develop, oversee, and ensure precise scheduling for clients and Care Professionals.

• Pair Care Professionals with clients according to their availability, skills, and specific client needs to ensure continuity of care.

• Handle approximately 60–80 inbound and outbound calls each day.

• Act swiftly to address issues such as sickness, cancellations, uncovered shifts, and last-minute changes in schedules.

• Reach out to available Care Professionals to arrange replacement coverage.

• Maintain contingency strategies to guarantee 100% coverage of scheduled service hours.

• Track, document, and update scheduling activities within the company’s software system.

• Address scheduling concerns raised by clients, families, and Care Professionals effectively.

• Keep accurate records for clients, employees, and services.

• Relay significant operational updates and concerns to management.

• Foster professional relationships with clients, families, and Care Professionals.

• Comprehend client needs and identify suitable opportunities to retain or increase service hours.

• Safeguard confidential information pertaining to clients and employees.

• Provide clear handovers and ensure that unresolved matters are followed up until completion.

• Assist with evening and weekend scheduling needs when required.

• Report directly to the Owner / Operations Management Team.

⛳️ Requirements

• At least one year of relevant experience in scheduling, workforce coordination, staffing, operations, customer service, or a similar role.

• Proficient in spoken and written English.

• Possess a confident, natural, and professional telephone demeanor.

• Comfortable working in a high-volume calling setting (approximately 60-100 calls per shift).

• Strong skills in organization, prioritization, and problem-solving.

• Ability to make prompt, sound decisions and maintain composure under pressure.

• Exceptional attention to detail and record-keeping skills.

• Proficient in Microsoft Word, Excel, and general office systems.

• Capable of professional communication with clients, families, Care Professionals, and senior management.

• Willingness to work hours that align with US business needs.

• Reliable high-speed internet connection and a professional home-working setup if the position is confirmed as remote.

• Highly advantageous: Experience in home-care, healthcare, or medical scheduling.

• Highly advantageous: Background in workforce management or shift planning.

• Highly advantageous: Experience in supporting US customers or businesses.

• Highly advantageous: Background in BPO, contact centers, or high-volume customer service.

• Highly advantageous: Familiarity with scheduling, CRM, or workforce management software.

🏝️ Benefits

• Opportunity to assist an established US home-care operation.

• Responsible and diverse role that has a direct impact on clients and Care Professionals.

• International working environment.

• Supportive collaboration with the Owner and Operations Management Team.

• Long-term opportunity for a reliable and high-performing professional.