Scheduler – BMC Pt Access

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Respond to, schedule, and complete pre-registration paperwork for inquiries from patients and providers.

• Follow up on communications received via phone, internet, written letters, and electronic messages.

• Provide education to patients and providers regarding insurance, service providers, departments, locations, payment options, and Carle’s services.

• Enhance communication between patients, providers, and the scheduling team.

• Handle telephone calls and accurately transcribe and relay messages to physicians, nurses, and other staff.

• Report medical information from patients and referring doctors in an accurate, complete, and timely manner.

• Distribute messages in accordance with the practice's communication standards.

⛳️ Requirements

• Experience in customer service.

• Ability to accurately screen and record inquiries from patients and providers.

• Proficient in scheduling and pre-registering patients.

• Responsible for obtaining, updating, and verifying patient demographics, insurance details, emergency contacts, co-pays, and primary physicians in the HIS system.

• Capable of accurately reporting medical information.

• Adhere to practice communication standards.

• Must be available to work Monday through Friday, from 8:00 AM to 4:30 PM.

• No requirements for weekend, holiday, or on-call work.

🏝️ Benefits

• Comprehensive benefits package available.

• Commitment to equal opportunity employment.

• Participation in E-Verify program.