Scaled Customer Success Associate

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Take ownership of the customer journey for a high-volume portfolio, from the initial go-live stage through to renewal cycles.

• Evaluate usage data to pinpoint accounts that may be unhealthy or at risk.

• Organize large-scale digital outreach campaigns to re-engage users and promote adoption.

• Assist in the development and enhancement of the Scaled operating model.

• Recognize trends and create effective technology-driven support and educational strategies.

• Produce how-to videos, best-practice manuals, and self-service resources.

• Simplify complex technical workflows into easily actionable content for customers.

• Oversee and generate content for community forums.

• Position the forum as a central hub for peer insights and learning opportunities.

• Provide support to both new and existing Public Safety clients regarding product adoption, usage, value, and satisfaction.

⛳️ Requirements

• A Bachelor’s degree and over 3 years of experience in a customer-facing position, sales, or public safety.

• Legal eligibility to work in the U.S. indefinitely.

• Employer work permit sponsorship is not an option.

• More than 3 years of experience in customer advocacy, sales, or public safety roles.

• Proficient in clear and effective communication with customers, peers, and leadership, demonstrating strong written skills.

• Quick learner of complex software, capable of translating technical features into straightforward, value-driven recommendations.

• Outstanding ability to prioritize a high volume of tasks while managing an extensive customer portfolio.

• Skilled in influencing and maintaining working relationships within large, cross-functional organizations and law enforcement agencies.

• Capable of effectively coordinating and collaborating with cross-functional internal teams.

• Strong customer-centric approach and commitment to following through on obligations.

• Demonstrates adaptability, flexibility, and initiative.

• Preferred knowledge of Rave portfolio products.

🏝️ Benefits

• Incentive Bonus Plans

• Medical, Dental, and Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• Travel under 10%

• Referral Payment Plan