Associate Customer Success Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the daily success and engagement of a designated customer portfolio.

• Collaborate closely with Regional Account Managers to enhance adoption, customer value, retention, renewals, and growth.

• Partner with the Regional Account Manager, acting as the Customer Success lead for the territory.

• Serve as the primary operational contact for assigned accounts on a day-to-day basis.

• Facilitate pre-season onboarding, alignment, and expectation setting.

• Maintain proactive, personalized customer engagement throughout the growing season.

• Monitor account health, adoption, and engagement, while identifying risks and opportunities.

• Present ROI reviews and seasonal business summaries to aid in retention and renewals.

• Recognize expansion and upsell opportunities, coordinating execution with Regional Account Managers.

• Conduct virtual and in-person training sessions, platform walkthroughs, and webinars.

• Proactively address and resolve customer issues.

• Ensure accurate tracking of account activity, progress, and renewal status in Salesforce.

• Collaborate with Sales, Marketing, Product, Customer Experience, and Flight Operations for seamless execution.

⛳️ Requirements

• A minimum of 3 years of experience in agricultural retail, cooperatives, agronomy, or a similar customer-facing agricultural role.

• Strong comprehension of corn and soybean production systems.

• Demonstrated ability to establish trusted relationships, drive retention, and effectively communicate value and ROI.

• Capacity to take ownership of commitments and consistently follow through.

• Proficient in managing multiple accounts, priorities, and deadlines efficiently with minimal oversight.

• Ability to identify risks early, keep stakeholders informed, and communicate proactively before issues escalate.

• Initiative, capability to navigate ambiguity, and solutions-oriented problem-solving skills.

• High standards for performance, customer impact, and execution.

• Willingness to travel periodically within the assigned region.

• Experience in Precision Agriculture or AgTech is preferred.

• Familiarity with digital agronomy tools, imagery, or data-driven platforms is preferred.

• CCA certification is preferred.

• Experience using Salesforce and Google Workspace is preferred.

🏝️ Benefits

• Flexibility, work-life balance, and long-term growth opportunities.

• Cross-functional teamwork and collaboration.

• Chance to contribute to the transformation of agriculture through technology, sustainability, and measurable impact.