Customer Success Consultant

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Serve as the primary contact for customers throughout their entire lifecycle.

• Establish and nurture robust, long-lasting relationships with customers.

• Meet and/or surpass revenue objectives through the retention and renewal of Cengage clients.

• Create and execute customized success plans that align with customer aspirations.

• Offer proactive training and support based on customer goals, best practices, and usage analytics.

• Represent customer interests during the resolution of high-severity issues.

• Perform regular health assessments to evaluate value realization and identify potential growth avenues.

• Analyze customer data to identify risks, renewal challenges, and upselling prospects.

⛳️ Requirements

• Demonstrated ability to quickly learn and master new systems and applications.

• Exceptional communication and presentation abilities.

• Strong analytical capabilities with the skill to convert data into actionable insights.

• Proficient at articulating technical concepts in a clear and business-friendly manner.

• Adept at managing and prioritizing various customer needs concurrently.

• Over 5 years of experience in a Sales or Customer Success position.

• Background in Educational Technology or Higher Education.

• Acquainted with the Higher Education landscape, including Learning Management Systems (LMS).

• Willingness to travel 20-30% of the time by air and car.

🏝️ Benefits

• Variable Sales incentive compensation program with an annual individual target variable compensation of $35,000 USD.

• Comprehensive Total Rewards package.

• Reasonable accommodations for qualified individuals with disabilities.