Customer Success Analyst – CSM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Create and execute strategies and initiatives aimed at minimizing churn within the customer portfolio.

• Recognize upsell and cross-sell possibilities with client organizations.

• Oversee and ensure satisfaction levels of companies utilizing VExpenses.

• Engage in customer meetings and monitor their expectations concerning the value provided by VExpenses solutions.

• Actively manage customers within the portfolio through regular communication to foster relationships and identify issues that need addressing.

⛳️ Requirements

• Willingness to work 40 hours per week.

• Demonstrated experience in Customer Success, particularly in managing a B2B customer portfolio.

• Background in customer retention and churn prevention strategies.

• Familiarity with cross-selling and upselling methodologies.

• Knowledge of Health Score, NPS, CSAT, KPIs, and OKRs.

• Experience as a Customer Success Manager, Customer Success Analyst, or in a similar position.

• Strong organizational abilities to handle information from various customers.

• Proficient negotiation skills.

• Ability to empathize with customer needs.

• Team player with collaborative spirit.

• Exceptional communication skills.

• Experience in a startup and/or SaaS environment is advantageous.

• Familiarity with projects involving artificial intelligence is a plus.

• Experience with Pipedrive is a bonus.

• Interest in technology and dynamic work settings is preferred.

🏝️ Benefits

• Fully remote work throughout your employment.

• Comprehensive national medical insurance with no co-pay.

• Flexibility to allocate benefits toward meal vouchers and/or food vouchers.

• Educational benefits providing over 50% off language courses, undergraduate and graduate programs, MBAs, mentorship, and more.

• Access to discounted medications and healthcare products.

• All necessary work equipment provided, including a laptop, headset, mouse, and more.

• Referral bonuses for candidates hired through the recruitment process.

• Access to Wellhub and TotalPass, offering a variety of wellness solutions.

• Close collaboration with founders and partners.

• Ample freedom—and support—to express yourself.

• Relaxed and cooperative work atmosphere.

• Casual dress code.

• Availability of a dental plan.

• Extended maternity and paternity leave.

• A day off for your birthday.

• Extensive opportunities for learning and growth.