Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of enterprise clients throughout their lifecycle.

• Act as the main relationship manager for designated enterprise accounts.

• Establish consultative relationships to enhance adoption and value realization.

• Align Rithum’s offerings with client objectives and establish measurable success metrics.

• Conduct business reviews and success checkpoints.

• Track client health and proactively address risks and client requirements.

• Oversee renewal planning and execution, including forecasting and risk management.

• Identify opportunities for expansion that align with client goals, usage, and business strategies.

• Collaborate with Sales on account planning and the execution of expansion initiatives.

• Assist in commercial discussions regarding pricing, packaging, and contract modifications.

• Coordinate efforts among Sales, Product, Support, Legal, Finance, and other teams.

• Ensure accurate maintenance of client, renewal, and opportunity data.

• Leverage AI, client data, and Client Success tools to enhance insights, preparation, and productivity.

• Utilize AI for account research, preparing business reviews, and analyzing client health and usage, while verifying outputs for accuracy.

• Relay client feedback and emerging needs to appropriate internal teams.

⛳️ Requirements

• A minimum of 2 years of experience in Client Success, account management, renewals, or similar client-facing roles in B2B SaaS.

• Proven experience supporting enterprise clients with multiple stakeholders and intricate business demands.

• Familiarity with renewals, client health, value realization, and managing client risks.

• Excellent communication and relationship-management skills with the ability to influence stakeholders at various levels.

• Experience utilizing CRM or Client Success platforms to oversee client workflows and data management.

• Proficient in using AI tools such as ChatGPT, Microsoft Copilot, or Claude.

• Willingness to travel up to 10% of the time.

• Experience in SaaS, e-commerce, marketplace, or related technological environments is preferred.

• Knowledge of Salesforce, Gainsight, or comparable Client Success platforms and AI-enabled client or productivity tools is preferred.

• A Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.

🏝️ Benefits

• Discretionary bonus of 10% of annual base salary.

• Medical, dental, and vision benefits.

• Affordable healthcare plans and company HSA contributions, starting on Day 1.

• 6% 401(k) match.

• 20 days of Paid Time Off.

• 9 Company-Paid holidays.

• 2 paid floating holidays.

• 7 paid sick days.

• 2 Wellness days.

• 1 Paid Volunteer Day.

• PTO increases to 22 days after 3 years of service and 25 days after 5 years.

• 12 weeks of primary caregiver leave.

• 4 weeks of secondary caregiver leave.

• Accident, critical illness, and hospital indemnity insurance.

• Pet insurance.

• Legal assistance and identity theft insurance plans.

• Life insurance at 2x salary.

• Access to the Calm app and the Employee Assistance Program.

• $65/month remote work stipend for internet.

• Culture and team-building activities.

• Tuition assistance.

• Opportunities for career development.

• Charitable contribution match up to $250 per year.

• Remote-first working conditions.

• Comprehensive benefits and wellness plans.

• Industry-competitive compensation and total rewards benefits.