SAP Customer Service Functional Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver functional support for the SAP IS-U Customer Service application to clients across North America and provide tailored Vertex SAP services.

• Partner with clients and team members in North America to collect requirements, devise solutions, and implement them effectively.

• Configure and customize SAP ISU-CS and/or SAP CRM systems.

• Create Transaction Launchers and set up Navigation Bars and Views.

• Oversee the maintenance of IC-Web profiles and organizational structures.

• Utilize Alert Modeler, FACT sheets, and Interaction Center Scripts in your work.

• Provide support for SAP Master Data, ISU Business Master Data, and Technical Master Data.

• Configure and resolve issues related to SAP Middleware.

• Prepare functional specifications for various projects.

• Collaborate with technical teams to ensure successful object development and testing.

⛳️ Requirements

• Bachelor’s or Master’s Degree in Computer Science, Engineering, or a Bachelor of Science with a Master’s in Computer Applications.

• At least 5 years of experience with SAP systems.

• Familiarity with SAP ECC 6.0, SAP CRM, and/or IS-U CCS.

• Proficient in using SAP NetWeaver ABAP and Java stack technologies.

• Possess expert-level knowledge in ABAP programming.

• Understand key IS-U tables across most, if not all, modules.

• Knowledgeable about module integration processes.

• Hands-on experience in the configuration and customization of SAP ISU-CS and/or SAP CRM.

• Familiar with Transaction Launchers, Navigation Bar configuration, View configuration, IC-Web profile management, organizational structure maintenance, and Alert Modeler.

• Knowledgeable about FACT sheets and Interaction Center Scripts.

• Have functional expertise in SAP Master Data, SAP ISU Business Master Data, and Technical Master Data.

• Skilled in configuring and troubleshooting SAP Middleware.

• Experience working in an SAP Utilities environment is a plus.

• Fluent in both written and spoken English.

• Proficient in MS Visio, Word, Excel, and incident management tools.

• Possess a conceptual understanding of relational databases and middleware technology.

• Basic knowledge of SaaS and cloud computing concepts.

• Ability to work with minimal supervision while demonstrating effective time management and planning skills.

🏝️ Benefits

• Enjoy a 100% remote and flexible working environment.

• Emphasize work-life balance.

• Access to career development opportunities.

• Participate in enjoyable company events.

• Experience an employee-first culture with engagement initiatives.

• Receive support for physical and mental well-being.

• Join a workplace certified as a Great Place to Work.